Lost free 30 days for accidentally registered to the wrong service account?

[xpunkx]

So, like everyone else, I waited for ~3 hours in the Chat Queue just to get...



Of course, when I accidentally went to the EU support site instead of the NA support site, it went straight through with no problem.

whats the link to the EU chat ?

[lamestdude]

Number 87 in the queue now...

[Tibuant]

https://support.eu.square-enix.com/
Worth noting if you're not using an EU account, they can't do anything.

I've been rather patient with this whole issue, but now I'm starting to get a little annoyed, since I only have 1 day remaining...

[DeepFrieze]

SE does infact close your ticket once it's escalated via live support, right?

Pretty sure they do, or other people have been posting saying so.


Also, why the shit isn't this support number toll free?

I appreciate the confirmation, just feeling like I'm going to get left behind after submitting one two days ago and hearing people have their tickets resolved that same day even!

[Puck]

SE does infact close your ticket once it's escalated via live support, right?

Pretty sure they do, or other people have been posting saying so.


Also, why the shit isn't this support number toll free?

[lamestdude]

Number 66 in the queue D.D

[pantsmessiah]

Number 66 in the queue D.D

My second attempt of the day is at 73, but honestly, I feel like it is moving way to fast for people to be actually getting helped. I swear they just automate the whole thing. Wait 1 minute, disconnect position 1, repeat until queue empty.

[forkie]

After readings so many posts I cant help but to call UK call centre directly.
Tried about 4 times and waited for 5-10mins and no luck... keep listening to music and had to put down the phone due to work.
Finally 5th time i got lucky and got through in less than a min.

Talked to the agent who gave the exact same answers just like what previous posts indicate.
YOU NEED TO CALL THEM in order to process your ticket.
Simply he says that's just because way too much of requests and only way they can handle is by call right now, even I submitted my ticket on 26th.
The main thing is they need your ID and your 20 digits CE codes so they can escalate or i think is resetting the CE code so it can be used again.
In just few hours received this email and my account is fixed !

Thank you for contacting the Square Enix Support Centre.


We are pleased to inform you that we have moved your mistaken Collector's Edition registeration to the desired service account.

As this is a one-off resolution, we will unfortunately not be able to accept any further requests for support regarding mistakenly registered service accounts.

Please be aware that the mistakenly registered service account will be cancelled and will become inaccessible.
Kind regards,

The Square Enix Support Centre team

[lamestdude]

My second attempt of the day is at 73, but honestly, I feel like it is moving way to fast for people to be actually getting helped. I swear they just automate the whole thing. Wait 1 minute, disconnect position 1, repeat until queue empty.

Yeah, I kinda thought the same a while ago. Well, since it's my last trial day, in case this fails I'm gonna try once again.

[Zamera]

... "Status: Canceled
There are no agents available to chat with you right now. Please try again later. "


This should not happen.