Lost free 30 days for accidentally registered to the wrong service account?

[forkie]

After readings so many posts I cant help but to call UK call centre directly.
Tried about 4 times and waited for 5-10mins and no luck... keep listening to music and had to put down the phone due to work.
Finally 5th time i got lucky and got through in less than a min.

Talked to the agent who gave the exact same answers just like what previous posts indicate.
YOU NEED TO CALL THEM in order to process your ticket.
Simply he says that's just because way too much of requests and only way they can handle is by call right now, even I submitted my ticket on 26th.
The main thing is they need your ID and your 20 digits CE codes so they can escalate or i think is resetting the CE code so it can be used again.
In just few hours received this email and my account is fixed !

Thank you for contacting the Square Enix Support Centre.


We are pleased to inform you that we have moved your mistaken Collector's Edition registeration to the desired service account.

As this is a one-off resolution, we will unfortunately not be able to accept any further requests for support regarding mistakenly registered service accounts.

Please be aware that the mistakenly registered service account will be cancelled and will become inaccessible.
Kind regards,

The Square Enix Support Centre team