Lost free 30 days for accidentally registered to the wrong service account?

[Sehkmet]

Wow, I'm so unlucky... :[
Can't even call, since I'm from another country and the phone bill is going to cost a fortune... :[

[AsheDalmasca]

Apparently the EU chat option likes to play hide and seek. It suddenly showed up after I tried again. Also saw a phone option this time.... But indeed once you can actually use the Chat Support there is almost no queue. I was second in the queue. End result is my ticket has been escalated. So now it's just a waiting game.

If only this worked for everybody... For me it hasn't popped up at all. Guess I'll get up early tomorrow and try to reach them. Getting tired of trying stuff though.

[Zamera]

Here I go again to try to get chat customer support. This is ridiculous, I have tried at least 3 times now and I cannot call as I am currently out of the country (AD military)

[Tibuant]

Looks like Yoshi just made an update, giving more time to EA players.
This solves my biggest worry for now. I trust that SE will eventually fix my problem, and until then I just want to play uninterrupted. I can wait a few days longer for my CE stuff, I just don't want to lose 30 days nor characters I've worked on. Giving EA players more time to play gives them more time to fix the issue.

[Puck]

Looks like Yoshi just made an update, giving more time to EA players.
This solves my biggest worry for now. I trust that SE will eventually fix my problem, and until then I just want to play uninterrupted. I can wait a few days longer for my CE stuff, I just don't want to lose 30 days nor characters I've worked on. Giving EA players more time to play gives them more time to fix the issue.

Where was this at?

[AsheDalmasca]

Talked to the agent who gave the exact same answers just like what previous posts indicate.
YOU NEED TO CALL THEM in order to process your ticket.
Simply he says that's just because way too much of requests and only way they can handle is by call right now, even I submitted my ticket on 26th.
The main thing is they need your ID and your 20 digits CE codes so they can escalate or i think is resetting the CE code so it can be used again.
In just few hours received this email and my account is fixed !

Unfortunately not all of us are from the US or UK and can't really afford to pay an on-hold phone call overseas...
I guess those of us who can't get through on chat and can't called are just royally screwed then? Really getting kinda depressed with it by now. Don't know how to fix it and I am actually considering to just go buy another copy to solve the issue. Cheaper than calling overseas. Ridiculous. But cheaper.

Also funny how most people are only worried about not being able to play after EA ends for like, the weekend. I am getting worried that I might not be able to play at all anymore. If you need to personally contact them to fix this, then I either have to start over on the wrong service account or quit...

[stbrandon]

I've had the Live-Chat cancel itself out at 1 4 times in a row now between 2 days, the 310 NA number is constantly busy (and I couldn't be on hold for hours at work anyway...) and on top of that, I received an e-mail this morning that my ticket was cancelled due to it not being attended to within 48 hours and to resubmit my ticket if the issue is not resolved??

[Puck]

Unfortunately not all of us are from the US or UK and can't really afford to pay an on-hold phone call overseas...
I guess those of us who can't get through on chat and can't called are just royally screwed then? Really getting kinda depressed with it by now. Don't know how to fix it and I am actually considering to just go buy another copy to solve the issue. Cheaper than calling overseas. Ridiculous. But cheaper.

Also funny how most people are only worried about not being able to play after EA ends for like, the weekend. I am getting worried that I might not be able to play at all anymore. If you need to personally contact them to fix this, then I either have to start over on the wrong service account or quit...

They've said all the tickets will be processed, but just those that call or do live chat will get priority.

[gl0ry]

Just so you know, I called them at 9pm PST and at 1:30 PST they merged my account. Thank you SE.

[Mistigris]

Where was this at?

Dualshockers has an article about his recent statement which talks about an extension of early access. Almost sounds like it won't take effect until after they get everything sorted though so those with 1 day left (like me) are still potentially unable to play in 11 hours.

http://www.dualshockers.com/2013/08/...ive-free-days/