Lost free 30 days for accidentally registered to the wrong service account?

[DarkWalkJRB]

As my issue isn't quite fully sorted yet I'm getting curious...

How many of us have managed to get this issue sorted?
How long did it take from getting your first ticket to the end resolution?
Did you just wait, go via Live Chat, call one of the phone numbers, a combination of 2 of these, or did you do all 3?
And, finally, are you happy with the service you've received throughout this debacle?

[Mythian]

I can't even get the live chat option. All I get is email support and a busy signal from the phone support line.

[pantsmessiah]

It's weird, i'm on 27 in queue, and it change into number 28 on queue.
well, okay....

Started at 49, currently 46. I', just hoping it doesn't cancel on me when I get to 1 like the last 3 times.

[Toranja]

Actually, my issue was only partially resolved... While all seems well on the Mog Station and the Lodestone, I cannot log into the game with my Phase 4 character (error 3108). I had to bring the issue with EU Chat Support again and it was escalated once again.

[DMBTylerWSP]

What phone number are you guys calling for phone support? US btw.

[Misledz]

What phone number are you guys calling for phone support? US btw.

The european has a low waiting line. I can see why. I wish I could transfer my char to my US account. The EU support isnt as friendly.

[gl0ry]

Just got off the phone with SE. called at 9pm PST and had to wait about 15 minutes. Basically they'll tell you two things.

They can delete the beta account and put preorder items on your CE account, which deletes your character.. or they can merge everything which could take up to two weeks, but could be faster. I asked him if the ones doing the mergers are from the US and he stated that he thinks the ones doing the merges are from Japan.

So basically until you call and have them escalate it through the phone, the Japanese guys don't even get the request to do such a thing basically. So if you're just waiting around hoping your account gets merged, it will probably take a very very long time if not ignored.

[Drakkan]

Just curious when you called (presumably the 310 number) what option did you choose? 1 for SE Account or 2 for FFXIV?

I did 2, and then 1

Also i called the 1-858-790-7529 number

[JayFiveAlive]

Even though they tell you up to two weeks, seems many have had it done within 24 hours. Just saying!

[Mayh]

Ok this chat crap is really confusing me.

I filled out the ticket and it shows up on the site I can see it listed on the side.
But when I submitted it, it says chat is currently unavailable and gives me no indication as to what to do next!

Do I just keep the window open>?
Do I re-submit until chat is magically available...?

Every time I resubmit its creating a new ticket. -_-
I hate this website