Quote Originally Posted by lamestdude View Post
By the way, I just tried to contact them through chat support once again, and I got the following message:

Chat service is currently unavailable.

Please try again during business hours.

This page will be available and can be revisisted within 7 days of its creation date to begin your chat with our Support Team.
Do not disclose this URL to others as this ticket has been created with your customer information.
Right before you click the button to begin chat it says (emphasis mine):

Chat Support

Chat Support is available Monday through Friday 9:00 - 18:00 (Pacific Time) (Excluding holidays)
Attention
Please be aware that you may experience some delay during the congested times.
◆ During periods with high contact volume, you may experience a longer than normal wait time
◆ Depending on your browser settings, pop-up windows may be blocked for this site. We suggest you allow pop-up windows from this site for the duration of the chat