Lost free 30 days for accidentally registered to the wrong service account?

[Acala]

So, if your a 1.0 player who bought the physical PC CE for the SE store, then used the code and ended up with a second service account there is nothing they can do?

Or is they can delete the service account and make the code usable by someone else?

[Drakkan]

Here's hoping the remainder of us can get this resolved today. Waited on the phone for 3 hours yesterday before it disconnected me, and made it through the chat queue twice to only get the message "no agent is available"

[delta9]

EU, 7 hours and still no fix, my "free" time will run out soon

[lamestdude]

EU, 7 hours and still no fix, my "free" time will run out soon

I can feel your pain, only those who got to chat with the tech support guys got their issue solved. I don't know what to do, and my game time is running out as well....

[lamestdude]

By the way, I just tried to contact them through chat support once again, and I got the following message:

Chat service is currently unavailable.

Please try again during business hours.

This page will be available and can be revisisted within 7 days of its creation date to begin your chat with our Support Team.
Do not disclose this URL to others as this ticket has been created with your customer information.

[Kerys]

Apparently the EU chat option likes to play hide and seek. It suddenly showed up after I tried again. Also saw a phone option this time.... But indeed once you can actually use the Chat Support there is almost no queue. I was second in the queue. End result is my ticket has been escalated. So now it's just a waiting game.

[pantsmessiah]

By the way, I just tried to contact them through chat support once again, and I got the following message:

Chat service is currently unavailable.

Please try again during business hours.

This page will be available and can be revisisted within 7 days of its creation date to begin your chat with our Support Team.
Do not disclose this URL to others as this ticket has been created with your customer information.

Right before you click the button to begin chat it says (emphasis mine):

Chat Support

Chat Support is available Monday through Friday 9:00 - 18:00 (Pacific Time) (Excluding holidays)
Attention
Please be aware that you may experience some delay during the congested times.
◆ During periods with high contact volume, you may experience a longer than normal wait time
◆ Depending on your browser settings, pop-up windows may be blocked for this site. We suggest you allow pop-up windows from this site for the duration of the chat

[lamestdude]

Right before you click the button to begin chat it says (emphasis mine):

I'm clueless... Just realized I have one day left in my main service account TT_______________TTT

[rjh123456]

How the heck did this happen in 2013,

Shocking web design, with even worse "customer service"

Whether it gets fixed or not, it leaves a really bad taste,

I am not at all sure I want to be giving these guys payment card details and setting up subscriptions If this is what it takes when things go wrong

[Trebania]

After my call to EU support, 6 hours later my CE has been transferred to service account one and I have 31 days remaining free trial!!

Now the questions is, do I need to cancel automatic renewal on service account two to stop it charging my credit card?