Lost free 30 days for accidentally registered to the wrong service account?

[Misledz]

no, i think it's the name of the service account
Final Fantasy XIV 1 (for service account 1)
Final Fantasy XIV 2 (for service account 2)

number 30 on queue NA live chat support.

You're lucky theyre actually helpful. I got some arrogant prick, twice in a row.

[Kerys]

Thats odd indeed... She asked me for the details I posted. She dind't asked me for the name of the service account. I guess thats your SquareEnix ID?

Had the same thing as well. He only asked me for the registration code which I no longer had since it was a Digital CE and I deleted the email after using it. ^_^ But then again I did give him the ticket number I got when filling out that form so maybe he got the information he needed from that.

[yuji09]

You're lucky theyre actually helpful. I got some arrogant prick, twice in a row.

really ?such a shame.

If i become one of the agent on SEE, i would be an arrogant prick too, it's tiring to deal with many people at the same time.
But that can't be an excuse, that is their job to deal with it, and retain their composure.

Everybody, good luck with the Customer Support !!

[surrel]

Is everyone doing this through FFXI live chat? I'm currently 84 in queue, wanted to make sure the wait isn't worthless :x

[Mayh]

How are you guys seeing a queue for the chat>?

It keeps telling me chat service is unavailable :/

[Misledz]

Is everyone doing this through FFXI live chat? I'm currently 84 in queue, wanted to make sure the wait isn't worthless :x

Don't you mean FFXIV?

[Drakkan]

Phew. Had jury duty this morning, got home 3 minutes before phone lines opened.. had a auto redial app setup to keep calling when i hungup. Got through right as they opened and didn't have to wait. Ticket escalated, hopefully as some people have said its taken upwards of 12 hours im hoping i'll be good before the cutoff period

Also for those interested, although it is not the desirable option, he did mention they can also add your preorder bonus to the second activated account so that you can have those items, but naturally you would lose your service account 1 progression. Just food for thought for maybe a select few.

[surrel]

Don't you mean FFXIV?

No, i mean FFXI. There is no live chat option for FFXIV for me, I only had an email option.

[pantsmessiah]

Phew. Had jury duty this morning, got home 3 minutes before phone lines opened.. had a auto redial app setup to keep calling when i hungup. Got through right as they opened and didn't have to wait. Ticket escalated, hopefully as some people have said its taken upwards of 12 hours im hoping i'll be good before the cutoff period

Also for those interested, although it is not the desirable option, he did mention they can also add your preorder bonus to the second activated account so that you can have those items, but naturally you would lose your service account 1 progression. Just food for thought for maybe a select few.

Just curious when you called (presumably the 310 number) what option did you choose? 1 for SE Account or 2 for FFXIV?

[yuji09]

Is everyone doing this through FFXI live chat? I'm currently 84 in queue, wanted to make sure the wait isn't worthless :x

It's weird, i'm on 27 in queue, and it change into number 28 on queue.
well, okay....