Lost free 30 days for accidentally registered to the wrong service account?

[valho]

Yay , got EU live chat quite fast. She didnt ask me for my details , guess form i filled earlier had to be enuff.
Anyway here's the chat log.

SEE Karen: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello , ok
SEE Karen: I will escalate the issue
SEE Karen: it will then be transferred
SEE Karen: Is there anything else I can help you with today?
You: Will i get my free game time (30 days) normally ? Since EA is ending tommorow
You: And just to be sure i will get my CE account 2 (with CE bonus items) merged with Service account 1 (EA/beta) which have my game character on it , ?so i will end up with service 1 (EA/beta) with CE items and game time , right ?
SEE Karen: yes
You: ok ;]
You: One more question - how long can it take to merge those accounts ?
You: ? ;p
SEE Karen: I cannot say, should not be more than a couple of days
You: Ok
SEE Karen: Is there anything else I can help you with today?
You: Nope , thank You very much for helping me
You: Good bye and have a nice day !

how did you manage to get EU chat, I can't get it at all

[Winmac]

how did you manage to get EU chat, I can't get it at all

Support , make a ticket , choose Account/ billing , then i took account creation , wrote "2 acc problems" or something like that, then hit "next" button. After that i had an option to choose help my email or live chat, picked live chat , fill up the form (Id,mails,etc) and hit "submit" and done - You will be waiting for Your turn on the chat

[EXOlGOD]

NA chat service is not working. sigh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Taragon]

Support , make a ticket , choose Account/ billing , then i took account creation , wrote "2 acc problems" or something like that, then hit "next" button. After that i had an option to choose help my email or live chat, picked live chat , fill up the form (Id,mails,etc) and hit "submit" and done - You will be waiting for Your turn on the chat

Chat wont appear there is only email

[valho]

Support , make a ticket , choose Account/ billing , then i took account creation , wrote "2 acc problems" or something like that, then hit "next" button. After that i had an option to choose help my email or live chat, picked live chat , fill up the form (Id,mails,etc) and hit "submit" and done - You will be waiting for Your turn on the chat

Got it thanks, 6 in queue, hope this will solve my problem

[zerojs]

Just got off uk chat with julien, who simply said:
there has been a large amount of people with this, your request will be dealt with today.
Is there anything else i can help with?

So i then said i would like this escalating, they replied they would escalate it.
thats all.. Im almost certain this person did nothing at all

[DarkWalkJRB]

Im almost certain this person did nothing at all

I've a feeling the person I talked to over the phone yesterday did exactly that so I'm now trying to use the Live Chat service. Lets hope that I'll have better luck via that.

[Collon_Ex]

Just got off uk chat with julien, who simply said:
there has been a large amount of people with this, your request will be dealt with today.
Is there anything else i can help with?

So i then said i would like this escalating, they replied they would escalate it.
thats all.. Im almost certain this person did nothing at all

same here
"your request will be dealt with today."

[AsheDalmasca]

Yes I can confirm a closed ticket as well as the fix. All my stuff as well as the 30 days was swapped over correctly.

Where can I even find the status of my ticket? x.x

[Nicta]

Ok so I contacted them via chat, he sent my information to "HQ". They cannot do anything themselves... Wait&see...