Lost free 30 days for accidentally registered to the wrong service account?

[Zet_]

http://forum.square-enix.com/ffxiv/t...62#post1104262 please comment on this thread in the general discussion for visibility! Also five star, did you actually get through to a person in chat?

I would post if I could, but I've already reached my limit by posting in tech support.

[AsheDalmasca]

Just wanted to let peeps know that yesterday I had put in a ticket through the chat system and today i see that they fixed the account - so looks as though they are on it - good luck

Glad to see that a few people are actually getting it fixed. Still waiting for the darn confirmation on my ticket though..... ><

[Matrinka]

4 hours of waiting in the chat just to reach no one. Been on hold for an hour and a half with no luck. I have to be in bed for work within half an hour. I'm feeling so unhopeful and frustrated right now. I work from 7am until 5pm tomorrow... and my early access ends. I doubt I'll be able to actually talk to a human and get this fixed up by next week. I'm totally regretting my purchase of the CE right now.

[Five_Star]

Update on mine. After contacting CS via phone this afternoon I noticed tonight both of my tickets are now in "closed" status. Still showing both accounts on the Mog Station however so nothing has happened from what I can tell. Can anyone confirm that their tickets were closed and then their situation remedied?

Yes I can confirm a closed ticket as well as the fix. All my stuff as well as the 30 days was swapped over correctly.

[MissE]

So I finally got through chat just at 6 pm PDT. It was "Thomas" as well.
Here's what I asked after he escalated my case.

You: I'm sure you guys are working on this, but how about the people who can't call or can't get through the live chat? There's a 100 page post on the forum.
Agent Thomas A: We have to do all of these manually at the moment, its a difficult situation but we will keep doing them until they are done.

:/

I'll update later if my tickets got closed or something else happens.

[Spokenlastchance]

After 9 hours on the phone I got home and got into a chat, and this guy is trying to tell me that the escalation process is not needed he told me to just go ahead and wait for it to be fix. I'm currently in the process of waiting on an answer why everyone is getting told they do need to call in so for all you people that haven't called in yet we might get to the end of this hole.

Well then apparently they do have to process the ticket after all so you will have to call in.

So just fyi if they tell you there is no need for an escalation tell them to do some more searching.

[EmilyW314]

Yes I can confirm a closed ticket as well as the fix. All my stuff as well as the 30 days was swapped over correctly.

I called the SE support in EU 16 hours ago still haven't heard anything. Plus the ticket is not showing up on my support page I am all paranoid.

If it is not fixed or showing up on my support page, I will call again tonight when I finish work

[Five_Star]

I also wanted to mention - I went into the Mog Station and looked at my account - that is how I saw the fix, I wasn't sent an email or notified in anyway - I just had the Mog Station up and refreshed occasionally until I then saw the fix.

[Sixx]

I also wanted to mention - I went into the Mog Station and looked at my account - that is how I saw the fix, I wasn't sent an email or notified in anyway - I just had the Mog Station up and refreshed occasionally until I then saw the fix.

how long ago did you have your ticket escalated?

[Five_Star]

how long ago did you have your ticket escalated?

I had it escalated yesterday afternoon.