Lost free 30 days for accidentally registered to the wrong service account?

[FireAza]

I decided "screw it, I'm from a PAL region, but I'm going to the NA support center anyway" and found the NA webchat. I was able to get on right away (probably since it's 6:00 PM here, so that means it something like 6:00 AM in America) and after quite a long wait for the rep to respond (along with long pauses between messages, they're really busy) they've escalated my issue. Mog Station still shows two accounts though and the customer rep wasn't sure if it might take some time to update or something. Still, progress is progress.

[Puck]

I'm getting the feeling they want me to just buy the game again.

[valho]

Well still can't see the Chat Support for EU after following the step here, though I did see the one for NA, but can NA SE Support do anything for an EU account?

[Toranja]

Well still can't see the Chat Support for EU after following the step here, though I did see the one for NA, but can NA SE Support do anything for an EU account?

Probably. Better than sitting still.

[Winmac]

Yay , got EU live chat quite fast. She didnt ask me for my details , guess form i filled earlier had to be enuff.
Anyway here's the chat log.

SEE Karen: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello , ok
SEE Karen: I will escalate the issue
SEE Karen: it will then be transferred
SEE Karen: Is there anything else I can help you with today?
You: Will i get my free game time (30 days) normally ? Since EA is ending tommorow
You: And just to be sure i will get my CE account 2 (with CE bonus items) merged with Service account 1 (EA/beta) which have my game character on it , ?so i will end up with service 1 (EA/beta) with CE items and game time , right ?
SEE Karen: yes
You: ok ;]
You: One more question - how long can it take to merge those accounts ?
You: ? ;p
SEE Karen: I cannot say, should not be more than a couple of days
You: Ok
SEE Karen: Is there anything else I can help you with today?
You: Nope , thank You very much for helping me
You: Good bye and have a nice day !

[Heckler]

Just tried the NA Chat SUpport and now it's saying 'Chat service is currently unavailable'

[EXOlGOD]

What is the NA chat support link again? Someone please link it again. Thank you.

[Heckler]

https://support.na.square-enix.com/c...hp?id=496&la=1 and fill out the fields appropriately, though it appears they are closed now.

[Jeido]

Haha, i'm in the EU Chat with a French Agent, he's so bad xD Can I talk to an English Agent with my French Account or not ?

And for who understand French :
SEE Agent Julien: Bonjour, merci d'avoir contacté le Centre d'assistance SQUARE ENIX. Je prends connaissance de votre demande, cela ne prendra qu'un court instant, merci.
Vous: Bonjour
SEE Agent Julien: Afin d’effectuer une demande de transfert de compte de service veuillez vous rendre sur la page suivante:

http://support.eu.square-enix.com/fa...68476&ret=main

Veuillez nous excusez pour les désagréments causés.
Vous: Je n'ai pas enregistrer mon Accès anticipé sur un mauvais compte, mais bel et bien le jeu complet
SEE Agent Julien: Ca ne fait pas de difference il faut faire une deamnde sur ce site.
SEE Agent Julien: pardon une demande
SEE Agent Julien: Puis- je vous aider pour autre chose ?
Vous: Je dois donc donner le code du jeu complet ainsi que le code de l'accès anticipé ?

He give me a link for Early Access Codes issues. Haha.

[Jon_Athan]

What is the NA SE number and Customer Service chat link. I'm going to just call them and be online so I can get this resolved soon because I only have one day left.

Same here, why don't they just extend the free trial days, and take their time to resolve the issues?