Lost free 30 days for accidentally registered to the wrong service account?

[Toranja]

What the hell ? Did you enter someothing in the textbox ? If i dont enter anything, cant scroll down, If i enter something they tell me to read the fAQ. HOW THE HELL IS THAT WEBSITE CODED ????????


Please post a link or something as nothing works for me... Belgium is banned or wtf ????? I'm really loosing patience here

Ah yes, in the "Contact Details" field I used: Early Access Code Incorrect Registration. Did you use the Registration Code (this is the one for the free 30 days) or the Early Access Code?

By the way, you need to fill the form first. This is the one if you created a Service Account by mistake: https://support.na.square-enix.com/c...82&la=1&daxx=2

[EmilyW314]

Looks like we either phone or wait it out

Do not wait out call asap

According to the guy I just talked to over the phone, they are only dealing almost exclusively with the people who called at the moment. As they service every single country other than NA and JP they are buried with calls and emails.

I asked him if it will really take 2 weeks he said normally it won't but they are really busy at the moment so he can't guarantee.

Additionally, he told me as far as he knows, NO ONE from the EU has got their problem fixed.

[Toranja]

Waiting out is not an option. I got an e-mail response from my ticket and it clearly stated to use the Chat or Phone Support.

[sephyr]

Just got off the phone with EU customer support (+44 (0) 870 6000 182) via Skype. No wait time at all, and it took just 2min to hand over my ID, real name and ticket # (from the form) and he put the escalation request though. Just my luck that it looks like they have a Live Chat now as well, but if you're keen to call it looks like the best option is right after they open for the day. Call would've only cost around a dollar too.

i'm curious was that skype call free?

[Jon_Athan]

I called the UK support, the lady answer "There is nothing we can do"

The customer service is utterly hopeless here, and the account I am using since the early access has only one day left, which my character is in there worked for a week
<Remaining Days ： 1 days (Free Trial Period)>

It's like no one is helping in EU, I am totally upset and don't know what can we do.

[Nicta]

Ah yes, in the "Contact Details" field I used: Early Access Code Incorrect Registration. Did you use the Registration Code (this is the one for the free 30 days) or the Early Access Code?

By the way, you need to fill the form first. This is the one if you created a Service Account by mistake: https://support.na.square-enix.com/c...82&la=1&daxx=2

Yep I'm a little to angry to watch things calmly, I found out how to go to the chat... 3rd in the queue. waiting... I'm at work so that's not really correct to do that here but, oh well.

I used a standard key upgraded in collector with S-E website... on a second service :/

[EmilyW314]

I called the UK support, the lady answer "There is nothing we can do"

The customer service is utterly hopeless here, and the account I am using since the early access has only one day left, which my character is in there worked for a week
<Remaining Days ： 1 days (Free Trial Period)>

It's like no one is helping in EU, I am totally upset and don't know what can we do.

Better than me, the guy who answered my call was out right rude, keep interrupting me and wouldn't let me talk until I told him off

[SuBw00FeR]

Finally got through. Here's my chat.

SEE Agent Michael: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hi, sure thing.
SEE Agent Michael: I am having some issues with my system, could you please explain the issue here?
You: I accidently registered my CE key as a new service account because the mog station is very unorganized.
You: http://forum.square-enix.com/ffxiv/t...ervice-account
You: 124 page thread here with people having the same issues.
SEE Agent Michael: Can you tell me the SQUARE ENIX ID?
You: XXXXXXXXXX
You: Will I be getting the full 30 days back btw? As this is a hugeee problem atm. The mog station was so un-intuitive.
SEE Agent Michael: I have escalated the issue, it is likely that a new code will be provided, so the 30 days would start again.
You: Ok then.
You: Is that all you need from me?
You: Also, why is it SO hard to find the live chat? it's there for some combinations of the first part selecting what my issue was, but not for others.
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
You: Hi? It seems I was disconnected...
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
You: I was disconnected again ><
SEE Agent Michael: Through the support centre it would usually give the chat option for account related issues.
You: Still , there should just be a button on the side once you've logged in to go straight to live chat. Would save so many headaches.
SEE Agent Michael: I can only apologise.
You: I understand.
You: Is that all you needed from me? And do you have a rough estimate of how long the escalation will take?
SEE Agent Michael: Yes, I have escalated it.
You: I mean, how long they will take with it before it's resolved.
SEE Agent Michael: I am afraid I do not know at this time. We will contact you as soon as there is an update.
You: Ok then.
SEE Agent Michael: Is there anything else I can help you with today?
You: Just some feedback for your higher ups before I go, I think I speak for everyone in that thread when I say, if this game wasn't half as good as it is, we wouldn't even be bothering getting this sorted out and would move on to something else, so you're all lucky you made a good game.
SEE Agent Michael: Thank you, I will pass this on.
You: No problems, thank you and have a good day.
You have disconnected.

[simm]

Right.....I'm out...this has left a sour taste and I'm not happy.....so I think I'm going to quit....well done SE customer lost.

[sephyr]

welp. Just got off a call from the UK hotline (+44 870 6000182) and spoke to a guy named Paul. He was nice and accommodating. He asked me what the issue was and my SE ID. Gave me the usual ETA thing that it might be resolved in 24 to 48 hours and that my EA ends at midnight GMT so I might not be able to play for a short time. He also said he's hoping it will be resolved before the time runs out for the EA account. Here's hoping. *cross-fingers*

Oh, and i'm not from the UK or US so i called long distance. The call was around less than 5 minutes with no hold though... If this doesn't get fixed AND i get zillions in phone bills... *NERDRAGE*