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  1. #1
    Player
    Ducke's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Ace Ducke
    World
    Ultros
    Main Class
    CONJURER Lv 34

    Lost free 30 days for accidentally registered to the wrong service account?

    Has anyone had any clarification about if for sure will lose our free 30 days if we accidentally added our registration key to a new service account instead of our current beta account? I've gone through and submitted the form from the help page, but its wording on the page is not clear about the free 30 days. The support text says:

    "Unfortunately we cannot offer refunds for any subscription fees that have already been paid for on the mistakenly registered Square Enix ID. We are also unable to transfer the subscription status from one account to another and you will be required to set up your subscription again once the process is complete."

    Since there is only mention of paid subscription fees, does this mean the free 30 days of game time will be able to be transferred? After all the log in issues I don't think I'm ready for more bad news because the registration website layout was confusing...

    Edit: here's a link to the support page
    https://support.na.square-enix.com/c...82&la=1&daxx=2

    2nd Edit: I was registering my Collectors edition code

    3rd Edit: Day 2. I got generic auto-reply saying the support ticket had been received and it will be responded to within 48 hours. However, this email was responding as though I had opened a ticket about Beta access problems (Which I did not, it was about the 2nd service account issue.) I put a copy of the email in a later post in this thread (Page 40) if anyone wants to see.

    4th Edit: Day... Week Later. Called Square this morning right at 9AM when the phone lines opened. Waited 2 and a half hours and finally got through (I heard the thank you for calling square support, all our agents are busy please hold line too many times during that) and they escalated my account. My account primary account has all my CE items linked to it and I was given the full 30 free days of game time to that account.

    The number for square support I called was (310) 846-0345. Good luck everyone, there is HOPE!
    (66)
    Last edited by Ducke; 09-04-2013 at 01:36 PM.

  2. #2
    Player
    SuBw00FeR's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Sub Woofer
    World
    Tonberry
    Main Class
    THAUMATURGE Lv 35
    Oh can you link me this support page? I did that as well.
    (0)

  3. #3
    Player
    Spherax's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Spherax Aeri
    World
    Diabolos
    Main Class
    LANCER Lv 35
    I have registered my key as a seperate instance on my account. Whenever I try to log in, it makes me choose between those 2. Since I've been playing on the early access one, will I have to replay the entire character (I'm lvl 20, thats one and a half day of playtime) again?

    And also the stuff above... I hope we can resolve this.
    (2)

  4. #4
    Player
    lamestdude's Avatar
    Join Date
    Aug 2013
    Posts
    131
    Character
    Ridamgame Lehuntresse
    World
    Midgardsormr
    Main Class
    ARCANIST Lv 38
    Guys, you should get in here, and fill the form. I'm in the same boat...

    http://support.na.square-enix.com/fa...68224&ret=main
    (1)

  5. #5
    Player
    Alexander_Dragonfang's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    312
    Character
    Alexander Dragonfang
    World
    Cactuar
    Main Class
    LANCER Lv 50
    Any word on this? Cause now i have a 4 days EA account with my pre-order items and my characters, and a 30 free days estandar account.
    (0)
    La voluntad de mis amigos ha quedado grabada en mi espalda y corazón... transformando la Eterna Oscuridad en luz
    Del Cielo a la Tierra... ¡Un Cuerpo y un Alma!
    ¡Una Lanza que desafía a los Dioses!


  6. #6
    Player
    PsychicKoala's Avatar
    Join Date
    Aug 2013
    Posts
    459
    Character
    Alara Firborn
    World
    Siren
    Main Class
    CONJURER Lv 17
    I'm sure they will sort this out in through support. Follow the link posted above.
    (0)

  7. #7
    Player
    titanCrawler's Avatar
    Join Date
    Aug 2013
    Posts
    8
    Character
    Hank Bloodfury
    World
    Adamantoise
    Main Class
    GLADIATOR Lv 15
    which code are you registering?? the early access code? or the promotional code?
    (0)

  8. #8
    Player
    SuBw00FeR's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Sub Woofer
    World
    Tonberry
    Main Class
    THAUMATURGE Lv 35
    Thanks for the link, sent through the form.
    (0)

  9. #9
    Player
    Alexander_Dragonfang's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    312
    Character
    Alexander Dragonfang
    World
    Cactuar
    Main Class
    LANCER Lv 50
    But in my case i dont have a "incorrect account" i have 2 services in one account...
    (2)
    La voluntad de mis amigos ha quedado grabada en mi espalda y corazón... transformando la Eterna Oscuridad en luz
    Del Cielo a la Tierra... ¡Un Cuerpo y un Alma!
    ¡Una Lanza que desafía a los Dioses!


  10. #10
    Player
    SuBw00FeR's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Sub Woofer
    World
    Tonberry
    Main Class
    THAUMATURGE Lv 35
    @Alexander I don't either, you just put the incorrect account as service 2, then correct as service 1. And same account details.
    (0)

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