Lost free 30 days for accidentally registered to the wrong service account?

[Winmac]

Theres an EU live chat?

Tbh good question , was hoping that using support from .EU site would get my EU chat well guess i have to wait for the evening again for a chat

[delta9]

just got a agent on live chat now, btw EU does have a live chat now, make a new ticket, or go into the status of a existing ticket and click the " contact" button after filling in the form you will see a option for live chat open from 9 uk time till 6pm uk time

there was no queue once i finally got connected

SEE X: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: so i have been waiting days and no reply to my tickets, and people who speak to chat get it sorted, if it isnt fixed today then i lose the ability to play my characters!
You: tickets xx and xxx
You: i refer you to this 100+ page post http://forum.square-enix.com/ffxiv/t...ervice-account
SEE X: What is the SQEX ID please
You: i have less than 1 day left on my service account!!! and i have put in a retail code
You: sX
SEE X: I will escalate this
SEE X: I twill however take a couple of days to resolve it
SEE X: Is there anything else I can help you with today?
You: it will not be acceptable if i cant play my chars after today
You: as i have paid for the game
You: your stupid system is why i am going to lose access
You: so it better be fixed today for me and many others who have been subject to your bad systems
You: i think most people want this fixed, so no there is nothing else

[TasOgie]

I just rang UK help line an they were great. Scottish lad was really helpful, said he would pass it on, an commented that apparently this is a really simple issue to fix (for them).
Was on hold for less than 5 mins (its only 9.20am in London) so I got in early
well sorted!!

[MooMan65]

Just got off the phone with EU customer support (+44 (0) 870 6000 182) via Skype. No wait time at all, and it took just 2min to hand over my ID, real name and ticket # (from the form) and he put the escalation request though. Just my luck that it looks like they have a Live Chat now as well, but if you're keen to call it looks like the best option is right after they open for the day. Call would've only cost around a dollar too.

[Jeido]

Just got off the phone with EU customer support (+44 (0) 870 6000 182) via Skype. No wait time at all, and it took just 2min to hand over my ID, real name and ticket # (from the form) and he put the escalation request though. Just my luck that it looks like they have a Live Chat now as well, but if you're keen to call it looks like the best option is right after they open for the day. Call would've only cost around a dollar too.

Can I talk French with them ? Or it's English only ?

[zerojs]

just got a agent on live chat now, btw EU does have a live chat now, make a new ticket, or go into the status of a existing ticket and click the " contact" button after filling in the form you will see a option for live chat open from 9 uk time till 6pm uk time

there was no queue once i finally got connected

When i go to the support EU page i cannot see a live chat option, only email..

[Jeido]

When i go to the support EU page i cannot see a live chat option, only email..

Same for me...

[SuBw00FeR]

Can't see the live chat link either. :/

[simm]

I have no live chat link

[delta9]

When i go to the support EU page i cannot see a live chat option, only email..

ok i dont know why, here is a screen shot of what i get



http://i40.tinypic.com/2hmg29f.png

try editing a existing ticket, thats how i saw it (view a existing ticket and click "contact")


good luck!