Lost free 30 days for accidentally registered to the wrong service account?

[Nicta]

ok i dont know why, here is a screen shot of what i get



http://i43.tinypic.com/33y5qgp.png


good luck!

That's the chat option for FF XI not XIV... And it asks you about your us ZIP code, State and so.. I live in the EU so it's impossible to fill in "true" information...

[Toranja]

SEE Agent Paul N.: Is there anything else I can do for you today ?
You: Yes. Can I ask why was I prompt to use the Chat or the Phone support instead of just using the form on your website?
SEE Agent Paul N.: Unfortunately we are very busy at the moment so emailing is going to take longer to get a response
You: I see. Thank for the answer.
You: I believe that is all. Have a nice day, Paul.
SEE Agent Paul N.: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!

Reading the thread now, I should have followed that with a «Why is it so hard to find the EU Chat Support then?».

The EU Chat is a hard find that is mostly empty. I requested it a bit after opening and I got immediate assistance.

Here is what I did:
1. I went here,
2. This did not answer my questions
3. Category: Account/billing, subcategory: Registration Information
4. Scroll down and click "Chat Support".

[simm]

Looks like we either phone or wait it out

[zerojs]

just got a agent on live chat now, btw EU does have a live chat now, make a new ticket, or go into the status of a existing ticket and click the " contact" button after filling in the form you will see a option for live chat open from 9 uk time till 6pm uk time

there was no queue once i finally got connected

CONFIRMED this works, in UK here.

go to the EU support page and click on SQUARE ENIX ACCOUNT image/button (not final fantasy xiv) then click on "Connecting MEMBERS ID to a SQUARE ENIX accoun" or any link in the FAQ list near the middle of the main page.
Then click this did not help me.
Then fill in the dropdown boxes.
thats the only way to get to the uk live chat , that i've found.
There was NO queue

[delta9]

That's the chat option for FF XI not XIV... And it asks you about your us ZIP code, State and so.. I live in the EU so it's impossible to fill in "true" information...

no it did not ask me for a zip code, the ticket is filled under FF XIV not XI and the person who picked up is titled SEE (Square Enix Europe i assume)



as you can see it asks for UK information ie postcode

im glad to see others are getting EU chat support now,, fingers crossed they sort this mess out today for everyone!

[lamestdude]

Can anyone give me the Na support chat link?

[Selluna]

For the people who got it answered, did they ask you for your square id again? Even though it's in the form you submitted? I made some tickets so that I can open tabs with them tomorrow when the NA ones are up but... I forgot to put my square ID in in the info and I don't know if I need to remake them x.X I'm going to be at work so x.X Can't actually answer them if they ask..

[TasOgie]

For the people who got it answered, did they ask you for your square id again? Even though it's in the form you submitted? I made some tickets so that I can open tabs with them tomorrow when the NA ones are up but... I forgot to put my square ID in in the info and I don't know if I need to remake them x.X I'm going to be at work so x.X Can't actually answer them if they ask..

yes they ask for your ticket number, email/s ID

[Nicta]

Reading the thread now, I should have followed that with a «Why is it so hard to find the EU Chat Support then?».

The EU Chat is a hard find that is mostly empty. I requested it a bit after opening and I got immediate assistance.

Here is what I did:
1. I went here,
2. This did not answer my questions
3. Category: Account/billing, subcategory: Registration Information
4. Scroll down and click "Chat Support".

What the hell ? Did you enter someothing in the textbox ? If i dont enter anything, cant scroll down, If i enter something they tell me to read the fAQ. HOW THE HELL IS THAT WEBSITE CODED ????????


Please post a link or something as nothing works for me... Belgium is banned or wtf ????? I'm really loosing patience here

[Toranja]

None of the information they request isn't stated in the form. Which is why I asked why they were making us follow-up with Chat or Phone Support. The reply I got was:

Unfortunately we are very busy at the moment so emailing is going to take longer to get a response

I really...