We are now paying customers, so when can the service be used?

[LilithPaige]

In fact you do not have the right to do that (though you can because CC company's are largely stupid and will buy any line of crap you feed them.) Read the EULA you tool. You agreed to the fact that there will be service outages. If you could not handle that you should have declined the agreement and asked for a refund then as you would have had the right to it at that time.

"service outages" that suggests that there will be times that we can play as well - so far there hasn't been.