We are now paying customers, so when can the service be used?

[bazzman]

Beta has come and gone, and it had some issues, but it was beta.

Early access has come and gone, and yes it had some issues. I can overlook that as well.

As of today August 27th, I am now what I consider a paying customer. I bought the game. I input CC information into the terrible account management system.

Yes the service comes with a free 30 day period, but I paid for that when I bought the game.

I can not use the service, and I am feeling that this is wrong, and it is.

If my telephone stopped working it wold be expected that I would contact support and they would repair the service. They might even tell me I have to wait until the next day. They might even offer compensation. They certainly would not ignore me and not communicate with me.

If my cable went out.... you get the point.

We are all now paying customers for a service that does not yet work, and we are frustrated, and we have the right to let our opinions be known.

I appreciate the freebies, beta was good fun, and early access was a blast.

Official launch has come and gone and I expect I should be able to sit down and use the service I am paying for.

You have a right to your opinion, and if your opinion is similar to mine then speak up and let it be known. You may choose to keep quiet knowing the issues will be resolved eventually, and perhaps they will offer compensation for the failure in the service you are paying for. Maybe you will say something on these forums that they probably don't read and it will feel good just getting it off your chest. More likely it will just spurn a flame war.

I am paying for a service I can not use and I want SE to know I am not happy about it.

[Erutixx]

While there are many of these threads, I will gladly stop posting in them as soon as I can log in.

[Studybreak]

Extremely disappointed by the launch of this game. $30 wasted.

[syklonis]

While there are many of these threads, I will gladly stop posting in them as soon as I can log in.

Best reply ever!

[Roelon]

I'm not sure what your intention is with this thread. It is a known issue. To vent here is akin to pandering, and only serves to color you as one of the few that this game will benefit from -not- having around.

Consider these facts:

- Launches are historically flawed.
- - This is an "acceptable" practice in this field. Mainly because "Launch" server capacity isn't indicative of -actual- capacity (say, a few months down the road). As this is as much a business model as it is an entertainment platform, there is more of a focus on long-term server stability, as opposed to short-term stability.
- - Consider a "return-on-investment" mindset. Should we spend a relatively large sum of money on a short-term fix; only to be stuck with that overhead once the flood has receded? - Or, should we focus those resources on long-term stability, development, etc.?

These posts are similar to a child screaming, "I want it NOW!" Please, be more constructive.

[Roelon]

OP - My original reply was meant for a different thread (but the gist of it still applies). Your OP is by far one of the less-"colorful" ones I've seen (that's a good thing).

Just felt that I needed to clarify that, as my response had some potentially undeserved jabs.

[Necropoke]

I'm not sure what your intention is with this thread. It is a known issue. To vent here is akin to pandering, and only serves to color you as one of the few that this game will benefit from -not- having around.

Consider these facts:

- Launches are historically flawed.
- - This is an "acceptable" practice in this field. Mainly because "Launch" server capacity isn't indicative of -actual- capacity (say, a few months down the road). As this is as much a business model as it is an entertainment platform, there is more of a focus on long-term server stability, as opposed to short-term stability.
- - Consider a "return-on-investment" mindset. Should we spend a relatively large sum of money on a short-term fix; only to be stuck with that overhead once the flood has receded? - Or, should we focus those resources on long-term stability, development, etc.?

These posts are similar to a child screaming, "I want it NOW!" Please, be more constructive.

- SE has a history of launching flawed. They tried again. History repeated. Shame on us.
- - To say the practice of promising and failing to deliver is "acceptable" in the realm of video game launches is, at best, slightly left of Mars. We were having capacity issues prior to "Launch", this capacity issue was known and .. actually it's pretty well the polar opposite of entertainment platform. WTF is -actual- capacity anyway, doc...I r confussed.
- - Consider the advance purchase a faith in ability that was tested and broken. By your logic and reason (sound and solid both!) we should not have had the nerve to buy the game until everyone else already had and these problems were worked on their backs...wait, what?

Your post is similar to a monkey gesticulating furiously for no apparent reason.

[MaestroVolpe]

While I wouldn't agree with the delivery, he's got a point. There's no rational reason to apologize for this level of -repeated- failure. People are paying customers now. I bought this stupid game three years ago.


Way to screw up a game twice, SE.

[Hirun]

Yeah, I work during the day and I have free time at night to play, I only played it saturday and yesterday (only from 23:30) since the start of the phase 4 beta. It's sad, I though that they had learned with the first FFXIV's version... I really want to play this game, the question is: I really need to change the server and be without my friends to play this game?

[Suffur]

While there are many of these threads, I will gladly stop posting in them as soon as I can log in.

What a great outlook on this situation. When I was playing today I was not here posting.