We are now paying customers, so when can the service be used?

[bazzman]

Beta has come and gone, and it had some issues, but it was beta.

Early access has come and gone, and yes it had some issues. I can overlook that as well.

As of today August 27th, I am now what I consider a paying customer. I bought the game. I input CC information into the terrible account management system.

Yes the service comes with a free 30 day period, but I paid for that when I bought the game.

I can not use the service, and I am feeling that this is wrong, and it is.

If my telephone stopped working it wold be expected that I would contact support and they would repair the service. They might even tell me I have to wait until the next day. They might even offer compensation. They certainly would not ignore me and not communicate with me.

If my cable went out.... you get the point.

We are all now paying customers for a service that does not yet work, and we are frustrated, and we have the right to let our opinions be known.

I appreciate the freebies, beta was good fun, and early access was a blast.

Official launch has come and gone and I expect I should be able to sit down and use the service I am paying for.

You have a right to your opinion, and if your opinion is similar to mine then speak up and let it be known. You may choose to keep quiet knowing the issues will be resolved eventually, and perhaps they will offer compensation for the failure in the service you are paying for. Maybe you will say something on these forums that they probably don't read and it will feel good just getting it off your chest. More likely it will just spurn a flame war.

I am paying for a service I can not use and I want SE to know I am not happy about it.

[Erutixx]

While there are many of these threads, I will gladly stop posting in them as soon as I can log in.

[syklonis]

While there are many of these threads, I will gladly stop posting in them as soon as I can log in.

Best reply ever!

[Suffur]

While there are many of these threads, I will gladly stop posting in them as soon as I can log in.

What a great outlook on this situation. When I was playing today I was not here posting.

[Omnerabdator]

servers are down for maintenace.....please SE get it right this time!!

[Firefox45]

I only hope that when they increase the number of servers to compensate for the mass population is that they also increase the number of Legacy Servers, or do away with them all together and allow Legacy players on any server.

The problem isn't an over population of Legacy players, but it's the number of new players they bring with them to their respective servers who wish to play with them.

I can understand the desire to create fresh servers where new players aren't affected by high level characters, but this fresh effect only lasts for so long before there are high level characters anyways.

Do away with the Legacy servers, and allow us to move our characters to a less populated server. Also give everyone else on these servers a free transfer as well so we can all enjoy the game together.

[Incarnatus]

I too am unhappy with the way things are and agree with the OP's sentiments. I came home from work and spent about an hour sitting at the keyboard attempting to log in. The only way to get into the game is to spam the launcher and hope for a queue, I am certain part of the issue is people knowing if they log they may not get back in, so they don't log. The other part is SE letting too many people make charactors in the first place and not adding many more servers to handle the load.

SE, you need to let us know how you intend to enable your subscriber's to play this game. Keeping quiet only enrages people more .....

[savetheworld]

Cant login server full, cant create a new character server locked

amazing

[howyman]

if it 10 to 15 mins everyday to get in to play then we should get another 30 days free....
plesase eveyone chime in on this one ....
demand another 30 days free service because they are usen us as beta testers.
for the payed version. this completely unfair to everyone who paid there hard earned money to buy the game!!!!!!!!!!

[Viscaria]

I would hope that we would be reimbursed with more game time/items or something of that sort. I am only able to log in without having to have the 1017 error after midnight...that's not really acceptable. I would like to be able to play this game during the day....I understand they are working on the problem...but I want to play. I feel like I'm wasting my "free" game time because I can't log in when I want to