Your Customer's Trust, Confidence and Loyalty

[trixster67]

Quote Originally Posted by NyneAlexander View Post
This particularly goes out to the apologists and people who say "its an mmo launch, what do you expect?"

If we, collectively, stopped making excuses for companies, and instead held them to a higher standard, no one would ever say "its an mmo launch."

Because mmo publishers would know that even on day one, their customers wouldn't put up with this mess. Have your servers and data centers in place, and stress tested for longer than 3 days before any start of early service.

could not click like enough on that... been saying this for along time.. alot of people have come to expect the crap that these MMO companies serve us and say this is all u get and u will like it. No other company product in the world would be accepted in this manner, none. Would u accept a car if the brakes didn't work? or a computer that doesn't run right? etc etc no not one instance would you except anything other than highest quality for your money. I have been racking my brain to find another area in any industry where this is acceptable. No employer would accept your work half assed they would fire u replace u. If you are expected to produce a high quality product why are you not expecting same in return? Sorry I can't get on that band wagon nor the Band wagon that the EA was not paid for...sorry went and got game just for that reason was already getting a upgrade v1.0. Also the band wagon that they had no idea about the amount of people who would be playing putting stress on their servers. They have complete research departments who sole job is to give them the numbers needed to be ready for the traffic and if that department fails guess what fired. The biggest flaw that I have seen is their complete lack of respect for us to not keep in communication with us. Alot of respect was lost this weekend

[ClaireBear]

I think the reason people still have this type of mindset that its perfectly acceptable because they think that the company has a finished product. Which in this case SquareEnix has a fully complete game. However, people fail to acknowledge that having a working server with minimum downtime to fully access the game content is still a part of the overall product. And since the server is having issues with 50% of players not being able to access game contact the product thus is rendered incomplete.