Your Customer's Trust, Confidence and Loyalty

[Papamax]

This particularly goes out to the apologists and people who say "its an mmo launch, what do you expect?"

If we, collectively, stopped making excuses for companies, and instead held them to a higher standard, no one would ever say "its an mmo launch."

Because mmo publishers would know that even on day one, their customers wouldn't put up with this mess. Have your servers and data centers in place, and stress tested for longer than 3 days before any start of early service.

^^^
This. In spades. To the nth power.

If software developers/publishers made cars, they'd all ship with flat tires, no batteries, and only one spark plug.

To say that it's "normal" for software to be released this way is completely unacceptable.