Shouldn't I have received my early access code by now?

[Danshin]

yeah but he got the confirmation email which should have all he needs which is what I dont understand, the only thing I could think of is what happened to me prior to the pre-order code redeem happened, I kept opening the email for the code and lagged it out so it would show any of the text.

[kevindargie]

yeah but he got the confirmation email which should have all he needs which is what I dont understand, the only thing I could think of is what happened to me prior to the pre-order code redeem happened, I kept opening the email for the code and lagged it out so it would show any of the text.

EU purchasers dont get the code in the order confirmation email, the mods have already said that. He's not receiving his pre order code in a separate email. He pre ordered the game today about 10 hours ago. EUROPE, let me clarify, EUROPE STORE. Apparently a lot of EU purchasers have yet to get there 20 digit codes in a separate email. On the other hand.. What a MOD COULD DO is put a ticket in directly with the staff to see what is going on. These people pre ordered for early access and aren't going to get it.

[Danshin]

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

[kevindargie]

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

EU people don't receive a serial/product code for digital purchase. They are suppose to receive a 20 digit code which gives them early access directly. Also tech support doesn't have live chat on square-enix support.. they currently have 3 million tickets submitted i doubt they will get anywhere close to dealing with this issue.

[Kuroi_Tsuki]

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

Let me repeat again. EU pre-orders don't need Pre-Order code or to use that site at all. They're getting EA code in separate email.

[Tamoa]

I posted earlier, but maybe it got drown out, Use the Serial/product code first when entering it on preorder.eu.finalfantasyxiv.com, after that goes through it should immediately give you your early access code along with the link to the site to enter it

When you as an EU order the game from the SE store, you do not receive any kind of code in the order confirmation email. All you get is an order confirmation number which says SEE-STORE-<5digits>.

[kevindargie]

When you as an EU order the game from the SE store, you do not receive any kind of code in the order confirmation email. All you get is an order confirmation number which says SEE-STORE-<5digits>.

That's exactly all he got. No other email within the last .. well 12 hours now after his purchase with a code of any kind for him.

[Frezzin]

I'm in the same boat with this. I pre-ordered from EU SE store and waiting for the EA code.

Normally I would use Amazon but figured I would have a temporary loss of service while waiting for physical copy. Hilariously, looks like I wouldn't have.

I've asked around to find out how long it took others to get their e-mail. One poster told me about 1 day or so.

If I don't see my EA code in my e-mail by the morning, I@m going to go to Amazon, pre-order it, and cancel my pre-order with SE. They apparently don't want my custom, so I'll give it to Amazon and they'll take a cut off the top.

[kevindargie]

I'm in the same boat with this. I pre-ordered from EU SE store and waiting for the EA code.

Normally I would use Amazon but figured I would have a temporary loss of service while waiting for physical copy. Hilariously, looks like I wouldn't have.

I've asked around to find out how long it took others to get their e-mail. One poster told me about 1 day or so.

If I don't see my EA code in my e-mail by the morning, I@m going to go to Amazon, pre-order it, and cancel my pre-order with SE. They apparently don't want my custom, so I'll give it to Amazon and they'll take a cut off the top.

Tell me about it.. why would you allow your customers to still pre-order for early access only hours before release and they say .. OH it takes 24 to 36 hours for the code to be emailed...