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  1. 08-24-2013 04:25 AM #1
    kevindargie
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    Aug 2013
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    Kushina Namikaze
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    Balmung
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    Conjurer Lv 50
    That doesn't work.. it says his order number could not be found, yet he has an email with the order number in it.
    (0)
    Final Fantasy XI - 11 year veteran and counting.
    If it's an MMO, I've probably played it.

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  2. 08-24-2013 04:31 AM #2
    Danshin
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    Danshin Himura
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    Coeurl
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    Lancer Lv 20
    It also said that when I used the wrong card, thought I used my debit card when I used my credit card.
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  3. 08-24-2013 04:32 AM #3
    kevindargie
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    Kushina Namikaze
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    Balmung
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    Quote Originally Posted by Danshin View Post
    It also said that when I used the wrong card, thought I used my debit card when I used my credit card.
    It's the only card he owns.
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    Final Fantasy XI - 11 year veteran and counting.
    If it's an MMO, I've probably played it.

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  4. 08-24-2013 04:38 AM #4
    Danshin
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    Danshin Himura
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    Coeurl
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    I was also confused because it says on the site about registering your EA first, but you need the product/serial number first

    Product SKU: PC Download
    Product Name: FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package
    Qty Ordered: 1
    Amount: $0.00
    Serial Number/Product Code: xxxxxx-xxx-xxxxxx-xxx

    see if he has this in his email then go to preorder.na.finalfantasyxiv.com and enter that, the email could be from webhelp v4, or Square themselves.
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  5. 08-24-2013 06:29 AM #5
    Chezara
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    Jan 2012
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    Ul'dah
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    Che Zara
    World
    Hyperion
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    Conjurer Lv 50
    Quote Originally Posted by kevindargie View Post
    That doesn't work.. it says his order number could not be found, yet he has an email with the order number in it.
    i'm having the same issue I ordered since MAY 24th i try the find my order and nothing shows.. i try the pw reset i a got no email i have yet to be charged as well but when i called them they say my order is processing they can see my order but i cant..this need to be addressed cause it's 4 days till launch and weekend is near
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