Post questions or problems regarding Early Access and Preorder Codes here

[SilverMoon9000]

Ok, now I can't even log in. I go to login and try to put my code in again, and it takes me to an Almost done page and asks for a nick, but I already have one.

[OddOne]

I am ... er WAS a diehard fan of Sqaure Enix since FF1 but they have done a lot to abuse that love. Your customer service leaves a lot of bad taste. Aside from the 3012 error that kept me from playing during the entire beta 4, you finally sent my pre order code LATE and IT DOESN'T WORK. Please communicate and be responsible for the problems. Stop creating website directions that lead to the wrong place too...that one is particularly annoying when trying to get help. Would love to see all these problems resolved...before I die of old age. Thanks.

As a fan of the franchise and a long-time/endgame FFXI player, I'm always amazed at how incredible SE's games are, and how terribly engineered their account management systems are. There's zero reason to region-lock accounts on a globally available MMO, there's zero excuse for having na.finalfantasyxiv.com reroute to eu. links seemingly at will (and default to British English instead of American English for the North American site? Seriously?), there's zero reason for having multiple account management interfaces that don't share information completely with each other, and there's zero reason to force hundreds of thousands to millions of people to try to register their preorders in only four days. Provisions for using preorder/early-access codes should have been in place, tested, and operational back when the preorders first started, not four days before early access and a week before launch - the fiasco with the overloaded registration website is sheer short-sightedness on SE's part.

What's worse, SE as a company has brilliant people in its employ, and so there's even less excuse for having so poor an experience for its customers on the account management side. If you've got the dev team to retool a MMO and build a billing system for it, you've got the talent to make a single consistent simple user interface for customers, yet SE has consistently (for both FFXI and FFXIV) failed in this regard.

SE's products are top-notch, but the experience outside the products is almost hostile to the customer. Hopefully FFXIV will be what SE needs to get its act together in the one place it's still having issues.

[Asmodeus]

Is there a source for this? I have the same problem as kevindargie. My other friend said that the CE items showed up on the list after entering the 20 digit code.

I am concerned about this as well. I bought two CE copies, one form gamersgate (full price) and another copy for my wife from greenmangaming (was 25% off). I made sure both were CE (NA), had the error 3 trouble for awhile then read about switching from English(UK) to English(US) in your profile and that seemed to have done the trick.

I went to the NA pre order site entered the 18 digit code, received the 20 digit code, entered this new 20 digit code and then went to another page where it showed I got the cait sith doll and mog cap but I do not recall any mention of the CE goodies.

Did the same thing for my wifes pre order on her account with the same results. When we go to the main site log in and go to my profile it just show I have FFXIV ARR registered for both of us. I am worried both gamersgate and greenmangaming sent us non CE codes?

Can any else say if those that bought CE have some way to see they actually have a CE copy registered?

[zetayuri]

Is there a source for this? I have the same problem as kevindargie. My other friend said that the CE items showed up on the list after entering the 20 digit code.

No source, as mention it's only something I've heard. I think it was said by GMG themselves if i remember correctly, however i may be wrong.

[Vindisama]

So I've finally received the Early Access code after adding in the pre-order code, but the issue I have is a slightly weird one.
I'm a legacy 1.0 CE player, but I have actually never received or used my CE in-game items on the 1.0 character that I had and wasn't even sure whether I've activated the code yet.
But as I've entered the Early Access code into the activation site now it displayed the following:

Permanent Options
FFXIV: A Realm Reborn - Windows(R)
FFXIV: A Realm Reborn - Legacy
FFXIV: A Realm Reborn - Beta Test Windows(R)
FFXIV: A Realm Reborn - Collector's Edition
Helm of Light
Baby Behemoth
Behemoth Barding
Coeurl Bell
Legacy Chocobo Whistle

Does this mean that it does actually recognize my account as being a CE one or would I need to double check the code again somewhere(No idea where to enter it now for ARR, probably only after the 27th)?

I didn't receive an in-game mail with the CE items in the Beta phases either, I've actually completely forgot about the CE items and only foolishly realized this now.

Any suggestions?

[Fedaykin]

My other friend said that the CE items showed up on the list after entering the 20 digit code.

Did your friend purchase the 1.0 CE by any chance?

My account is also missing the CE options. I pre-ordered through Amazon.

[HojoBaDojo]

Ok, now I can't even log in. I go to login and try to put my code in again, and it takes me to an Almost done page and asks for a nick, but I already have one.

I have this same problem! Clearly I already have a nickname as I'm posting on the forums...

[ezcex]

Did your friend purchase the 1.0 CE by any chance?

My account is also missing the CE options. I pre-ordered through Amazon.

Yes he did.

Permanent Options
FFXIV: A Realm Reborn - Windows(R)
FFXIV: A Realm Reborn - Beta Test Windows(R)
FFXIV: A Realm Reborn - Collector's Edition
Onion Helm
Asuran Armguards
Helm of Light
Baby Behemoth
Behemoth Barding
Coeurl Bell
Legacy Chocobo Whistle

Mog Cap
Cait Sith Doll Minion

That's how his basically looked like. All I had was the FFXIV: A Realm Reborn - Windows(R) and the pre-order bonuses on bottom.

Edit: So I think zetayuri is probably right. I see other people saying that we should be getting another CE code closer to launch day.

[djrdo]

i have the wrong region code... and i cant change my region even though i moved country.....so i cant register i have a NA ccode becasue i live in NA but my account was made when i lived in THE uk

[DarkSnowWolf]

i have the wrong region code... and i cant change my region even though i moved country.....so i cant register i have a NA ccode becasue i live in NA but my account was made when i lived in THE uk

just create a new account and lv all over =/ tat's what I'm doing

quick question..where to we claim the mog cap and minion? o.o I don't see it anywhere