Post questions or problems regarding Early Access and Preorder Codes here

[Envision]

Is it possible to get a link to the live help? Very hard to find it.

https://support.na.square-enix.com/c...hp?id=902&la=1

Select these from the dropdown menu:
Account/Billing
Registration Information

Type this in the text field:
Can't register my code

Hit next

You'll see a link, ignore it, and hit next again.

Scroll to the bottom and click the Chat button.

[OddOne]

And be prepared for live chat delays of 1-3 hours. And be prepared to wait out a lengthy delay only to see "sorry, there are no agents available - try again later" and have to do it all over again. (Ask me how I know.)

[seraseth]

Is it possible to get a link to the live help? Very hard to find it.

Try https://support.na.square-enix.com/c...hp?id=902&la=1

you need to go under ffxiv not ARR, that one doesnt seem to have a live chat option

[Sameguy]

I cant seem to find it anywhere on my screen, do they not have EU live help?

[Meatshield]

Hello, I am a little confused with PS3 EA... I know it'S been asked in this very forum but it never hurts to ask again.

I have redeemed my code and the client is currently patching and everything works ( I have seen the bonus item list) so EA is working but when I had to choose the service I wanted EA on (that account had 2 FFXIV services) I saw that the one I wanted, Final Fantasy XIV Service account 2, showed me an option (that I cannot change) which is a character name.

Option
Character name

Items
-xxxx
-xxxx

Does this mean the items will only be available on this character? It's a character I made after suffering from error 3102 so it's not my "main" and not on the right server...

Am I screwed?

[seraseth]

I cant seem to find it anywhere on my screen, do they not have EU live help?

Try this

https://support.eu.square-enix.com/c...hp?id=903&la=2

[khovel]

To anyone getting invalid/incorrect code for PSN, the issue is probably wrong region on your code.

[Reeve]

I cant believe that with less than 24hr before EA and not a single dev or admin have the guts to at least post in this forum about the region issue we have at hand. all I keep reading is bs news that we don't care about, im still stuck with a code that's not valid on my ps3 and the support ticket I send they replied back with a IT's Fixed!!!! REALLY? ITS NOT FIXED THE SITE STILL GIVES ME THE SAME EU CODE NO MATTER WHAT I DO.

[ChronoCrusade]

I pre ordered the game through amazon, got a confirmation email but haven't received a code, the access starts tomorrow so im guessing i should probably do something about this now..

[Envision]

I pre ordered the game through amazon, got a confirmation email but haven't received a code, the access starts tomorrow so im guessing i should probably do something about this now..

Amazon is usually really good about the service. If you contact them by phone (they usually call instantly or within 5 minutes) you can get your code from them immediatley.

https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true