Community team! Help! No Beta Emails?

[Sajomir]

FYI guys, I work in a call center for a living (which also does emails/online support).
When something big happens, you don't always have the manpower to respond to everyone right away. Please keep in mind SE are humans, too. I totally agree that the ball was dropped with these codes, but be patient and trust they are working on it. You should know that if the company wants us to have a good experience so badly that they reworked the whole game, they will make sure that the codes get taken care of.
Even if you're waiting for an hour on hold on the phones, understand that means absolutely everyone in their customer support is taking back-to-back calls about the issue all day. That's not even counting if they run support for another game or part of the company, or if someone has a support about... their account or some other issue.

[ispano]

FYI guys, I work in a call center for a living (which also does emails/online support).
When something big happens, you don't always have the manpower to respond to everyone right away. Please keep in mind SE are humans, too. I totally agree that the ball was dropped with these codes, but be patient and trust they are working on it. You should know that if the company wants us to have a good experience so badly that they reworked the whole game, they will make sure that the codes get taken care of.
Even if you're waiting for an hour on hold on the phones, understand that means absolutely everyone in their customer support is taking back-to-back calls about the issue all day. That's not even counting if they run support for another game or part of the company, or if someone has a support about... their account or some other issue.

Yeah, they can't keep enough people on hand just for issues like this, because most of the people would be sent home most of the time, ie not a steady job. Those people would find a different job most likely. They can only work with what they normally get, and deal with the large surges like this, as best they can. Most people who call in to the places i've worked refused to understand it though. *shrug*