FINAL FANTASY XIV: A Realm Reborn Purchase Questions

[Madrush]

Players Who Own the FFXIV version 1.0 Collector’s Edition
Players who own the FFXIV version 1.0 Collector’s Edition will receive the FFXIV: ARR Collector’s Edition in-game bonus items (Helm of Light, Baby Behemoth Minion, Behemoth Barding, and Coeurl Mount) for free. The in-game bonus items will be delivered via Moogle Letter when FFXIV: ARR launches.

So all of our characters get this stuff, right? Even new characters we make? Or is it just pre-existing characters? I only ask because of the below note on the upgrade...

Collector's Edition Digital Upgrade Service
The Collector's Edition digital upgrade offers customers the ability to upgrade their standard FFXIV account to Collector's Edition status via the “FFXIV Service Center” website that is scheduled to be opened at the launch of official service, which then grants the in-game bonus items included with the Collector's Edition. Customers in possession of the Collector's Edition for either version 1.0 or A Realm Reborn will receive these Collector's Edition items without needing to purchase the upgrade.
* Characters that have already been created will be able to receive the items.

[Vogue]

So all of our characters get this stuff, right? Even new characters we make? Or is it just pre-existing characters? I only ask because of the below note on the upgrade...

Every character will get the items, I believe that bottom line note is because in 1.0 the in-game items you got when pre-ordering or from collectors would only be applied on new characters, any pre-made characters wouldn't get them.

For example in my case I had to send them a ticket and in the end I had to create a new character because I didn't applied the bonus items code before I made my character on the head start.