
Originally Posted by
Solace
Oh nooeess. Well, I hope you get it figured out.
Here is a very helpful group of people.
Tell them your problem and they can almost certainly figure it out.
http://www.techpowerup.com/forums/
Been going there for years.
I'll keep that place in mind when I next have problems. Right now it's a case of waiting for ASUS RMA department to get around to looking at my computer. I knew it was a mistake to be lazy this time around and buy a pre-built computer. If anyone wants to see the full story of this whole sordid experience, I've hidden it below since it's long.
The last time I bought a pre-built was about 13 years ago. The two computers between then and my latest were built for me by a local company. I was going to get them to build me a new one, but I got lazy and thought by a pre-built one from ASUS would be fine especially since it has a 3.9GHz Intel Core i7-3770K, 16GB RAM, 3TB hard disk drive + 128GB SSD, and a GTX 680. I bought it from Staples (the only place that has computers that good here) on Friday May 10th. Set it up on the 11th and discovered that apparently sometime in the last 13 years pc makers stopped including installation/recovery cds. It's now on a recovery partition. Computer worked fine for 2.5 days (until Monday afternoon) and then booted up into a generic admin account where I would get an error about windows not being installed correctly which would reboot the computer and give me the error in an endless loop. I called ASUS tech support and they instructed me to access the recover partition on boot up (spam F9 as it boots). All that would give me was a nice light blue screen with no text or hard drive activity. "That's not supposed to happen" was their response. Really? Who'd have thought. Subsequent reboots without touching any keys would either just take me to that nice blue screen or give me an error (can't remember what it said off the top of my head. Something about an error while booting). They told me I should take it back to Staples. I did the next day and their techs looked at it. No idea how qualified their techs are, but they phoned later in the day to tell me that they couldn't do anything with it. It baffled them, all the other techs they know, and the techs at ASUS that they contacted. They asked if I wanted a refund since the computer obviously had something very wrong with it or try sending it to ASUS to see if they could fix it. I chose refund in a heartbeat. A few hours later I got a call saying that returns had denied the refund since the computer isn't in resalable condition. They sold me a computer that breaks within 72 hours and won't take it back because they couldn't sell it 'open box'. So I contact ASUS support again and am told that all they can do is have me send it to their RMA department to look at on my dime. Wednesday morning I head over to Staples, haul the box over to the in-store Purolator Courier desk (a Canadian courier company) and pay 60 bucks to ship the carcass to ASUS. Tracking info says they got it Monday the 13th. Now I just wait (a week so far!) to see what comes next. Never again will I buy a pre-built computer.
On the plus side, I got a French Canadian keyboard (lots of keys are in totally different spots but not in the same places ad French keyboards) out of all of this. Too bad I last spoke French in Grade 6 18 years ago.