Did not get in beta despite having Legacy

[Ricobear]

where do you see chat support rico. all i get to choose from is email support.

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.

[Lissandra]

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.

Thanks a lot. This worked for me as well. Now I can close my open ticket (...one less for them to deal with >_>).

[Elirion]

Thanks a lot. This worked for me as well. Now I can close my open ticket (...one less for them to deal with >_>).

When you say it "worked for you", do you mean they gave you a beta code or they told you that they were going to fix it? I tried the chat and was told my problem was being "elevated" and that they had no timeline for when it would be fixed. That appears to be code for "it ain't gettin fixed anytime soon".

[Lissandra]

When you say it "worked for you", do you mean they gave you a beta code or they told you that they were going to fix it? I tried the chat and was told my problem was being "elevated" and that they had no timeline for when it would be fixed. That appears to be code for "it ain't gettin fixed anytime soon".

They gave me another. I don't know what you said to them, but good luck.

[Elirion]

They gave me another. I don't know what you said to them, but good luck.

I didn't say anything but explain that I didn't get a beta invite. He asked if my problem had been elevated, I said I had no idea, he gave me a confirmation number and said that's all he could do. This is being handled exceptionally poorly. I hope the game is improved because the customer service is still pathetic.

[Aravali]

So after my 2 day wait on my ticket saying my Beta invite was blocked a get a email saying "If I can't log into the beta forums" and goes on to tell me how I may get into the beta forums. . .really?? orz this is becoming a bad comedy. . .

[Elirion]

So after my 2 day wait on my ticket saying my Beta invite was blocked a get a email saying "If I can't log into the beta forums" and goes on to tell me how I may get into the beta forums. . .really?? orz this is becoming a bad comedy. . .

Yes it is. It's been over a week now since I was originally told that my problem would be fixed. The Haiku winners have already gotten their beta keys yet there are Legacy members who still don't have one. Based on the three Customer Service Reps' ignorance on the subject that I talked to, I just don't get the impression this is a big deal or very high priority for them.

Remember, you get a customer service evaluation sent to you after dealing with them. Make your views appropriately known. Maybe it will fix something in the future.

[Kirito]

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.

Is it just me or does the background for the character box of Peucritond from your quote filled with hearts instead of being grey?

[Ricobear]

Is it just me or does the background for the character box of Peucritond from your quote filled with hearts instead of being grey?

Just noticed it too . Pretty!

[Mazzoutlaw]

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.

Just wanted to say that this worked for me. I sent in emails; first providing the details originally stated to provide, then one with additional, extra details. Both came back concluding that I did not provide enough details to locate my Legacy account. Using the chat support, problem was addressed and fixed in 5 minutes.

Thanks Rico!