Did not get in beta despite having Legacy

[Darkillumina]

My 'friends' problem was resolved today. FYI. He did send in a support ticket in about 72 hours ago however. He received a new key to apply to his actual legacy account. Thanks SE!

[Elirion]

I have Comcast as my contact e-mail, never received an e-mail for beta invite, have Legacy, followed all the advice given in this thread when it was posted, still do not have an invite. Not sure what the issue is. I've checked spam folders, called SE and e-mailed SE. SE is a trusted domain in my e-mail account and I've received all other e-mails from SE. I'm not convinced this is a Comcast issue. Anyone able to get this problem resolved?

[Idlehand]

I did the exact same thing thinking I had to choose FINAL FANTASY XIV1 since that is what the Key said. I just sent a request over so lets see if I can get my code applied to my Legacy Account.

[supert123]

I have comcast as a service provider as well. Prior to sending in my ticket I added the "SE - Do not reply" adress to my contact list. 24 hours later, the problem was resolved.

[Linkurrra]

I have Comcast as my contact e-mail, never received an e-mail for beta invite, have Legacy, followed all the advice given in this thread when it was posted, still do not have an invite. Not sure what the issue is. I've checked spam folders, called SE and e-mailed SE. SE is a trusted domain in my e-mail account and I've received all other e-mails from SE. I'm not convinced this is a Comcast issue. Anyone able to get this problem resolved?

Keep in mind that all other e-mails in the past have came from different domains.

1. autoinfo_u​s@account.s​quare-enix.​com (Account billing from 1.0)
2. noreply@member.eu.square-enix.com (News letters from Square Enix)

However, Beta e-mails are sent from:
1. ffxiv-noreply@square-enix.com

But if you are doing the ticket method you will get an e-mail from:
1. support_na_cs@square-enix.com

Notice all of these e-mails are slightly different and according to your ISP they are all different. Heck SPAM filters for ISP's check the e-mails for more than just the address. They look for certain words, Red bold text, attachments etc. Any number of these things can block and e-mail.

Now some of these e-mails may differ depending on region. Such as I have no idea why I get EU (European) newsletters, but it's english all the same .
To be safe add all of these e-mails to make sure nothing gets blocked.

[Elirion]

Well, before I did anything to the spam filter I received e-mails from ffxiv-noreply@square-enix.com and support_na_cs@square-enix.com so the spam filter is not the problem. BTW, the domain of an e-mail is the portion that comes after the @symbol.

All of the e-mails i've received from SE have the same domain ie @square-enix.com except for @account.square-enix.com which I've received successfully in the past. This does not appear to be a spam filtering issue.

[Bayohne]

Greetings,

I'd like to pass on some words from our Support Center manager for those of you that are still waiting for a resolution to your submitted ticket --

Our Support Center is currently experiencing a larger than expected volume for inquiries related to the Beta Test. As a result, you may experience a delay in getting a response to your ticket. We ask that you please be patient and refrain from creating additional tickets as that will only cause further delays. We are working diligently in assisting everyone as quickly as possible and would like to apologize for any inconvenience. We greatly appreciate your understanding and cooperation.

[silverlode]

Sigh!!! How Disappointing
“There are some things in this world you rely on, like a sure bet. And when they let you down, shifting from where you've carefully placed them, it shakes your faith, right where you stand.”

[Elirion]

I have comcast as a service provider as well. Prior to sending in my ticket I added the "SE - Do not reply" adress to my contact list. 24 hours later, the problem was resolved.

Not sure why some are getting fixed while others aren't. I submitted my ticket the day this thread began. The majority of betas I've been in recently, from other companies, have you log into your account, agree to the NDA, then a download button appears and you are in. Not sure why it was necessary for them to send out e-mails.

Oh well, I go on a business trip tomorrow. I guess this was all a waste of time.

[Elirion]

Greetings,

I'd like to pass on some words from our Support Center manager for those of you that are still waiting for a resolution to your submitted ticket --

This is becoming a bad joke. After submitting a service request as detailed in the original Rep post in this thread, I received an e-mail stating that they could not help me by e-mail and I needed to call. I called, talked to a rep, he told me it would take a few weeks to fix the problem.

Later, the Rep post in this thread was updated with new instructions for submitting a service request, which I did on the same day it was posted. I just now received an e-mail from SE Customer Support telling me that they can not assist me by e-mail and I need to call them.........again.

I've lost my patience with SE Customer Support. Between this and them locking and refusing to unlock my son's account last year I can't deal with them anymore. If I get in then I'll try it out. If not, I'll play Eve and see if I still have any interest when this game releases.