Quote Originally Posted by Abriael View Post
His response is indeed rather appalling. While I can't condone sending rude mails to people, I'm sure a bit surprised he's not used to it. I sure am. That's what the trash can is for (after giving em a good read, because even a rude mail can involve a degree of valid criticism, you never know).
When you write under the spotlight, receiving angry mail and negative feedback is part of the job. An unpleasant part, but indeed an integral part.

The many level headed and calm comments on his site and here prove him wrong first and foremost, showing that those that acted rashly are a vast minority. Yet he's very fast as to call a whole community a "rat's nest" and "trolls", because quite obviously everyone that dares pay him with the same coin that he's very liberal with in his writing must be a troll.

Luckily and quite evidently "having a negative opinion" does not equate to being a "Troll", and calling people "trolls" and "fanboys" or pointing out that they come from this or that forum is simply a nice and convenient excuse to avoid admitting that their criticism may be valid.

He's had a "learning experience", but unfortunately he learned exactly the opposite than what he should have. Sad indeed.
Yup..and while it is embarrassing on the part of whoever sent that nasty email, he should know better than to lump us ALL into that kind of category.

The fact that its a "learning experience" says to me that either they don't have enough traffic (popularity) as they claim to have, or they're so used to people kissing their ass they don't know how to handle negative criticism. It's quite easy to sift through trolls and hate mails. Sounds to me like Ben & Co don't have the thick skins they claim to have. :x