Just would like to say that the instructions that Bayohne posted works Link

I got my reply back, with my key. Just be patient.
I however did not need to call them. There may be a discrepancy that they will need to resolve or verify your account details.

To be honest, I was confused by the date of birth reference because there is no where on the Square Enix Account management that allows you to set your Date of Birth?! Oh well. They fixed my issue. All is right in the world again!

Thank you very much Square Enix support team!