Legacy Solution

[Soukyuu]

You shouldnt expect people to go into the forums to "check" if they can get legacy. Keeping in mind that people coming from the outside wouldnt have an account to login to the forums in the first place.

just for the sake of it, you don't need an account to read the forums, only to post. However the links were to older lodestone issues, and they can very well expect people to read those. They offered us a campaign as a thank you for our loyalty. A little initiative to get the information is of course expected.

But like I said I dont think many people fit into this case, most were people who just werent interested and knew about it.

Most likely. That's why the whole discussion here won't be leading anywhere... And should die in a fire.

[Shougun]

just for the sake of it, you don't need an account to read the forums, only to post. However the links were to older lodestone issues, and they can very well expect people to read those. They offered us a campaign as a thank you for our loyalty. A little initiative to get the information is of course expected.

Never should a business do such (expect players to look for information in many places), that is horrible service and site management (business job to be concise and overt). That said SE is a foreign company and I can see such as this, specially on a almost flopped game, that perhaps everything wont/cant go as it should.

Most likely. That's why the whole discussion here won't be leading anywhere... And should die in a fire.

Anybody that was aware of the information and ignored it and then came back later pissed - I'm on bored with the "no come on.. really?" feelings - though some are too harsh in how they address the issues (both sides - imo).

So yeah.. lol this is just a thread to be a thread I guess. Since super legacy isnt going to happen lol and 'giving out' legacy would be a really bad action. (Some say sarcasm for OP but w.e, if you make a thread, specially on sarcasm, expect all responses lol).

[Soukyuu]

Never should a business do such (expect players to look for information in many places), that is horrible service and site management (business job to be concise and overt).

Come on now. Are you saying it's too much to ask someone to click on a link at the end of a newspost saying "see here for more details"? That's silly to say the least. And SE being a foreign company has nothing to do with it.

Besides, the whole legacy deal isn't even that beneficial for SE in the long run since they're losing revenue on us. One more reason them giving out legacy again won't happen, imho.

[Starlord]

Come on now. Are you saying it's too much to ask someone to click on a link at the end of a newspost saying "see here for more details"? That's silly to say the least. And SE being a foreign company has nothing to do with it.

Besides, the whole legacy deal isn't even that beneficial for SE in the long run since they're losing revenue on us. One more reason them giving out legacy again won't happen, imho.

I agree that in Customer Relation, You have to think like everyone is stupid ( not actually speak that way towards them). But The lodestone where all the info resides usually... most people should know the lodestone that follows FFXIV, and it "was" a BIG tab on the top left, How hard can that be?

But in the end it doesn't really matter now.. that promo is long gone. At this point just need to get over it and move on.

[Shougun]

Come on now. Are you saying it's too much to ask someone to click on a link at the end of a newspost saying "see here for more details"? That's silly to say the least. And SE being a foreign company has nothing to do with it.

Besides, the whole legacy deal isn't even that beneficial for SE in the long run since they're losing revenue on us. One more reason them giving out legacy again won't happen, imho.

No.. come now, you expect that people will read a deal with the dead line listed (beta) and then expect that another deadline exists? That is silly. Or they should expect that SE will give people "a free month" cutting off 1 month of their possible pay time? That is also silly.

Also legacy was to save the game from hitting the graveyard, to prove to shareholders the game can be remade, and probably importantly to show their fans they want them to stay their fans.

So I do think it was worth their "loss of money". But I dont think they needed to do it.

As Starlord says you have to really deliver it you can't properly deliver information in some bread crumb treasure hunt - which was they had. Luckily for them most people were already in the game with an account so their email was far enough invite to get people looking for it - but there were some people that didnt have an account and came clear from the outside with interest of playing the game and getting Legacy (as seen from the only tab pinned to the side). These people got blind sided.

As for the treasure hunt bit.. they didnt even tell you it was a treasure hunt. lol