I got a response too:


Agent Alfred P: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Alfred P: Hello. May I have your name please?
You: *****
You: ********
Agent Alfred P: Thank you, ****. You are having a technical issue for FINAL FANTASY XIV, correct?
You: yes
Agent Alfred P: Unfortunately, this chat is only for billing and account related issues.
Agent Alfred P: I can provide you a direct contact number for tech support.
Agent Alfred P: Would you like that number?
You: but I selected tech support from the drop menu
Agent Alfred P: There isn't a tech support agent for chat available at this time.
Agent Alfred P: That's why you probably were routed to an account/billing agent

I just left the chat.