The ONE Deal-Breaking Feature You MUST Have

[Phenidate]

Problem: Customer Service/Support
Billing/Account support, contacting customer support, getting GM help in game (etc.) is often times difficult or impossible. Sometimes you just never hear anything back. Reporting player behavior or ToS violations and GM responses/actions are also inconsistent. (Example: known botters operate for weeks on end before anything is ever done, but a player reported for insulting another player is teleported to jail within the hour)

Solution:
Probably not to easy for SE just yet, since the game isn't at a point that they can budget for more comprehensive support. However, past experience with SE on other titles would suggest they don't budget enough either way. Simplifying some aspects of the website and forms would also help (such as anything to do with billing).

Moving the Support Center button, and making it stand out more would be a good design move.

Hire more customer service representatives to the team to monitor the support forums and to respond to tickets. Having a live person respond to a request for help is much nicer than any automated response could ever be.

[Moosh]

I would quit if I could no longer grind for exp and was forced to exp via quests and leves.

[Griffster]

Cross-server content finder.

I played Tera a bit and the cross server instances were the focus of a ton of drama. Without server reputation to mitigate terrible behavior you see the worst in people. It would take good strategy to prevent abuses. No kick from party, standard loot drop rules, etc.

My deal breaker would be lack of world story. Thats what kept me in FFXI for so long, doing RoZ, CoP ToAU, WotG. Good stories interwoven in the game.

[HiirNoivl]

Hiir boobs

[Phantasmid]

Better trade/shop menus.
3-5 player content.

[Krausus]

I can assure you that I would.

I can still squeeze a fair amount of enjoyment out of FF11, or maybe even TSW! I only play one MMO at a time, so the chance of me switching to a different game is very real.

Quitting FF14 isn't that much of a loss, after all. I've only invested a few months into it. I've quit games that I have played for way longer than that.

Then you obviously dont have much invested (time or emotional wise) into the game to begin with and your one reason or quit shouldn't really even be considered as important.

[Radnar]

Then you obviously dont have much invested (time or emotional wise) into the game to begin with and your one reason or quit shouldn't really even be considered as important.

If SE wants FFXIV 2.0 to turn into a successful game, the people like the person you just quoted are exactly the kind of people SE should care about. They are the people by which an MMO succeeds, or fails. They are the ones who are important. The people who won't quit a MMO short of having a gun pointed to their head or who are not critical of the game can be ignored much more safely because it's very unlikely that an implemented change will make them quit.

[Krausus]

If SE wants FFXIV 2.0 to turn into a successful game, the people like the person you just quoted are exactly the kind of people SE should care about. They are the people by which an MMO succeeds, or fails. They are the ones who are important. The people who won't quit a MMO short of having a gun pointed to their head or who are not critical of the game can be ignored much more safely because it's very unlikely that an implemented change will make them quit.

people that are ready to leave at a moments notice? really? sounds like to me that that person will probably leave regardless. I'm not saying said person isn't important at all but I surely would not focus on getting a sub out of said person that will probably quit and move onto the next shiny MMO released. There are a lot of little things posts in this thread, some of my favorites.

Fully customizable key bindings

I want more race options that allow me to play as a fox

Deal breaker: If there isnt a ready check feature. God! I just NEED one!!!

Make selling things easier, not having to have a note pad at hand to write down current prices to then run back to my retainer and set the items for sale would be great!

Oh and map markers, lots and lots of map markers.

Being able to alt-tab from fullscreen

BOOBS!

sure some are jokes and im sure some where not meant as a "must have or I quit!!" that's why this thread is pointless. Been playing since beta and been posting since the forums went live and you would not believe in the sheer amount of "must have or I quit" rage threads there have been where said people didnt do shit but rage on the forums. My point is a lot of the posts are not actually going to be deal breakers for those that post them and people are just gonna post shit they really want.

[Mirage]

Then you obviously dont have much invested (time or emotional wise) into the game to begin with and your one reason or quit shouldn't really even be considered as important.

No, I don't have much invested, that's exactly what I said.

However, if SE's primary goal was to just keep the people who already invested enough time to become "faithful" to the game playing, they probably wouldn't have practically remade the entire game. Version 2.0 is being made exactly because SE wants to have a lot more players than the game currently has. The current "core" player base of this game has already proven to SE that they're willing to pay for their shit no matter how foul it tastes. If those players were everything SE wanted, they'd be fine with just hotfixing the current game instead of remaking it.

New players don't have a lot of time or emotions invested in the game either, sort of just like me! If they can't keep the people who are currently playing but "on the fence" about continuing for a long time, how can they expect to keep completely new players for a significant amount of time? I consider myself a pretty patient person. I am a pretty old guy and I think I'm used to dealing with a lot more annoyances than "most" younger (22 years or less) gamers these days. It would likely take less for them to quit once their 30 days were up than it would for me.

That being said, the deal-breaker I listed is extremely unlikely to be a real problem. I can't in my wildest dreams imagine that they wouldn't implement a proper AH. Other than that thing, I can't really think of one *single* thing that would break the deal for me. It would have to be a combination of several things, and a continued inability to fix them.

[TheVedis]

If SE wants FFXIV 2.0 to turn into a successful game, the people like the person you just quoted are exactly the kind of people SE should care about. They are the people by which an MMO succeeds, or fails. They are the ones who are important. The people who won't quit a MMO short of having a gun pointed to their head or who are not critical of the game can be ignored much more safely because it's very unlikely that an implemented change will make them quit.

no, the people who can not get themselves invested in a game, are not the ones to target for long term membership. cuz there is nothing you can do about them anyway. those are the ones you get in til they are done. You want to moreso cater to those who will stay regardless, or who can get themselves invested.

We dont need MMO tourists, we need MMO players.