The ONE Deal-Breaking Feature You MUST Have

[Emulord]

I definitely need a real full-screen option, and the emendation of European lags for more reactive boss fights / in-game menus.

Edit: Both are already planned for 2.0, so I'll just keep on paying my subscription and stay quiet.

[Risae]

DFC for Mi'qote or i'm outta here.

[Phenidate]

Problem: Customer Service/Support
Billing/Account support, contacting customer support, getting GM help in game (etc.) is often times difficult or impossible. Sometimes you just never hear anything back. Reporting player behavior or ToS violations and GM responses/actions are also inconsistent. (Example: known botters operate for weeks on end before anything is ever done, but a player reported for insulting another player is teleported to jail within the hour)

Solution:
Probably not to easy for SE just yet, since the game isn't at a point that they can budget for more comprehensive support. However, past experience with SE on other titles would suggest they don't budget enough either way. Simplifying some aspects of the website and forms would also help (such as anything to do with billing).

Moving the Support Center button, and making it stand out more would be a good design move.

Hire more customer service representatives to the team to monitor the support forums and to respond to tickets. Having a live person respond to a request for help is much nicer than any automated response could ever be.

[Moosh]

I would quit if I could no longer grind for exp and was forced to exp via quests and leves.

[HiirNoivl]

Hiir boobs

[Amherst]

To be blunt I just want the content to be decent. As it is now, whenever we get something new it usually amounts to being "RNG Challenge #74: Skinner Box Edition". I'm hoping this is just because of having a majority of their team focusing on 2.0 and trying to kill time until then with minimal work. If it doesn't change in the future I know for certain I won't be sticking around.

[Asgardx]

To be blunt I just want the content to be decent. As it is now, whenever we get something new it usually amounts to being "RNG Challenge #74: Skinner Box Edition". I'm hoping this is just because of having a majority of their team focusing on 2.0 and trying to kill time until then with minimal work. If it doesn't change in the future I know for certain I won't be sticking around.

This too, forgot about this.

[Asgardx]

There are few things that will make me quit. At the moment I don't really like any classes, but I know that will change in the future - even my main.

The biggest problem I have is the targeting and camera system atm. I would say that is my sub-deal breaker. I can't play the game with all this new content and have this crappy camera/ target system.

My main deal breaker will be if every end game dungeon is designed the way that they are now. A timed dungeon where you get loot only if you satisfy conditions is good for a few dungeons but not all. I will straight up quit if they think this is good design and continue on this path. It makes the meta game speed runs and that is -not- fun to me.

[Eclipse]

I hope to play but there is one deal breaker for me:

Deal Breaker: If all of my long term friends whom I consider family quit or do not play.
Result: I will take up gardening.

These are the top complaints of individuals I have spoken to who refuse to touch the game as it is now:
Lag, latency, lack of content, lack of creativity, lack of LS loyalty (Fixed with Free Companies), no pets, lack of mount variety, lack of character creation choices, no barber shop, cut and paste environment, boring environments, 8 person ONLY content, instance only end game content, no competition, power leveling, too hard to catch up to end game friends, no AH, UI slowness, lacking of NPC interaction and movement equating to a very lifeless looking game.

They have explained to me that there are other MMO's (F2P or Otherwise) which better meet expectations and needs. Yes, you cannot make everyone happy but I think a well balanced game is easy to achieve.

I enjoy the game now for what it is, I have complaints... sure, but if I have no one to play with then I have no reason to play. No one item would make or break it for me. Though I think if they don't fix the Lag / Latency there should be an uproar.

[Rokien]

Deal breaker: If it ends up being just like every other MMO out there.