FIX YOUR SERVERS

[Grimr]

I have been disconnected several times today 5+ in the last minute. I can not get back into the instance i was in. This has been going on since 7.3.8 with either lag spikes or server disconnect. I am so tired of this. I am either going to get back in or not. It is like the entire primal data server is offline.

[Honisixacodow]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
Please provide:
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Does this only happen to one character or all characters?

Once we receive more information on the disconnection issue you are experiencing, we are more than happy to look into this issue further. Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Krojack]

It's the 90k kicking everyone offline then 500-1500 people in queue problem. The copy and past question and asking for people won't solve this problem.

I play a few other MMO games and this is NEVER a problem in those games. SE needs to either jump down their NA hosting companies throat to get this fixed or change companies. This has been going on for weeks now, if not months.

[Ozymandias-ff14]

Either address the issue or make a statement about it every week about what is being done. The radio silence is frustrating beyond belief. I've been a loyal customer for years and years and I'm ready to walk. Don't come at me asking for my system, thousands of players are getting disconnected, it's not my system.

[justausername]

What they need to do is get rid of NTT as a network. Because its them being attacked, not the actual game servers. However I believe they have a contract with NTT, so changing that maybe a legal nightmare. DDos activity in many areas has increased in the last few months as AI has started making it easier to send more packets without doing anything.

[SicariusSeven]

DDOS attack again. 10:40 CST

[z0na_r0sa]

Again tonight. Really, copy-paste tech support isn't the answer here.

[SicariusSeven]

It's the 90k kicking everyone offline then 500-1500 people in queue problem. The copy and past question and asking for people won't solve this problem.

I play a few other MMO games and this is NEVER a problem in those games. SE needs to either jump down their NA hosting companies throat to get this fixed or change companies. This has been going on for weeks now, if not months.

The worst WoW ever got was the launch of WoD. Even when they were DDOSed, they were never down that long or consistently.

[Celestice]

The worst WoW ever got was the launch of WoD. Even when they were DDOSed, they were never down that long or consistently.

It's complete incompetence at this point. Whoever is managing the data centers is either unqualified or inept at an operation this size. It feels like they're first resorting to black hole routing and just dumping all incoming connections to an attacked node, which is short-term effective, but a pretty awful way to treat paying subscribers and does nothing to mitigate the problem from happening again.

Combine that the systems in place do nothing except punish players when that happens (third time today I've had to go farm more tomestone mats because I got dc'd mid craft because the system doesn't just refund them for some reason), and this is completely inexcusable for a deveolper chargina monthly subscription fee. If my ISP did this, I'd have bill credits every time it happened.

[Daria]

Asking for some form letter response is a joke, support like telling you to reinstall windows because you have a problem I agree, this is atrocious!!