The problem is that new players are there for the first time doing their story run and everyone else queued up for a quick 10 minute roulette. It's just an issue caused by that design unfortuantely and yeah, I agree with you to respect new players and be more patient but a lot of people just don't. I only just did 7.3 today and the tank couldn't even wait for the last boss story cutscene likely because again, they don't care they just want their 10 minute expert roulette done asap. Sure I could have ran it with trusts but this is an mmo and I don't play it to play a solo game.