7.31 instantly feeling like a breaking point :(

[Kohashi]

There is literally nowhere else official for a departing player to provide reasons for feedback. When you unsub there is no exit interview, there is no exit survey to fill out to let them know why you left. People who have paid for this game have every right to make exit statements on the official forums because they have not been provided any other means to express their concerns.

You CAN provide feedback: HERE as well as in-game.

As for the exit "interview," I did receive one when I let my sub lapse. It's most likely randomly assigned, and not every single person gets it. You do need a team dedicated at all times to process the feedback. Imagine having to process 100k Feedback emails/ posts.

Also, the stance "I paid, so the customer is always right" is such an unhinged Karen take that I simply cannot get behind. Sure, you can provide feedback, but people should make sure it's actually constructive and not devolving into a simple rant.

How to provide constructive criticism

[Raoabolic]

You CAN provide feedback: HERE as well as in-game.

As for the exit "interview," I did receive one when I let my sub lapse. It's most likely randomly assigned, and not every single person gets it. You do need a team dedicated at all times to process the feedback. Imagine having to process 100k Feedback emails/ posts.

Also, the stance "I paid, so the customer is always right" is such an unhinged Karen take that I simply cannot get behind. Sure, you can provide feedback, but people should make sure it's actually constructive and not devolving into a simple rant.

How to provide constructive criticism

*looks at the second url*
Oi m8, you dropped your alphabet soup. :<

Edit after the fix: Thanks for the debating pro-tips m8!

[ViinaS]

You CAN provide feedback: HERE as well as in-game.

As for the exit "interview," I did receive one when I let my sub lapse. It's most likely randomly assigned, and not every single person gets it. You do need a team dedicated at all times to process the feedback. Imagine having to process 100k Feedback emails/ posts.

Also, the stance "I paid, so the customer is always right" is such an unhinged Karen take that I simply cannot get behind. Sure, you can provide feedback, but people should make sure it's actually constructive and not devolving into a simple rant.

How to provide constructive criticism

Receiving 100k+ exit polls would say a lot all by itself without reading them tho.
So there's already value in them existing if they did.

[PaulH]

My own personal measure has always been, when the fun stops I stop. I pay a sub and if I am not getting any joy then I unsubscribe as for me gaming is ecapeism and relaxation and it should never be a job as I do that and get paid.

You’ll know when you have reached your limit and this game is always here if you ever want to come back and maybe play in shorter bursts or some other approach. I am sure you’ll find the right balance or even that other games/hobbies may simply takeover. I hope you find something that works for you and that brings you fun and joy.

[Kohashi]

Receiving 100k+ exit polls would say a lot all by itself without reading them tho.
So there's already value in them existing if they did.

Are you even commenting in good faith at this point? It's a simple random number to exaggerate a point. And yes, it's important to obtain feedback, but it means nothing if somebody doesn't process it.

*looks at the second url*
Oi m8, you dropped your alphabet soup. :<

hahaha sorry sorry... There we go!!

[angelar_]

Weapons mostly just make me extremely salty about how much Alliance Raid Roulette sucks, given that it rubs salt in the wound and takes more runs than everything else. They won't even bring LotA and ST up to WoD's level. I really hate how hard they've ignored the playerbase on this issue. They need to do something to make CT less eyerolling if they are going to keep plugging it as current content forever.

[Halivel]

You CAN provide feedback: [URL="https://support.na.square-enix.com/contacttop.php?id=5382&la=1&fty=3"]Sure, you can provide feedback, but people should make sure it's actually constructive and not devolving into a simple rant.

And even then it's also important to remember that community members often have such polarized opinions that it's objectively impossible to please everyone. Wherever we like it or not, it's simply not feasible, and there always be changes that will be liked by one person more than by another. Sometimes - a lot of them.

"But people on the Forums are on the same side" - sure. And Forums are just one way of getting feedback. There are also statistics from how the game is played, surveys that are randomly sent through emails (I did get those several times), and some people use the feedback form available in-game or through website.

[Kohashi]

And even then it's also important to remember that community members often have such polarized opinions that it's objectively impossible to please everyone. Wherever we like it or not, it's simply not feasible, and there always be changes that will be liked by one person more than by another. Sometimes - a lot of them.

"But people on the Forums are on the same side" - sure. And Forums are just one way of getting feedback. There are also statistics from how the game is played, surveys that are randomly sent through emails (I did get those several times), and some people use the feedback form available in-game or through website.

I mean, it should be obvious already that you cannot have a game that is pleasing everyone, and also, more importantly, it should not please everyone.
A game that tries to do that will end up being a mediocre, boring, unremarkable experience with nothing special. The way a great deal of games are released and die in a matter of days or weeks after release because they offer nothing special or memorable.

[Halivel]

I mean, it should be obvious already that you cannot have a game that is pleasing everyone, and also, more importantly, it should not please everyone.
A game that tries to do that will end up being a mediocre, boring, unremarkable experience with nothing special. The way a great deal of games are released and die in a matter of days or weeks after release because they offer nothing special or memorable.

It should be obvious, but reading through feedback posts sometimes creates the impression that people tend to forget that part.

[ViinaS]

Are you even commenting in good faith at this point? It's a simple random number to exaggerate a point. And yes, it's important to obtain feedback, but it means nothing if somebody doesn't process it.

Nah, if there were generated exit polls that are put out automatically and people would take their time to do them then their existence is already feedback.
I used 100k+ cause that was the example you have set in your very own comment.

And we know it has been 100k+ at this point from the data we can use to track active playerbase, as we lost more than that from EW to this point in DT.
But even less would be a sign. If there was like a steady inbound for SE of exit polls the number itself would be an indicator.

Even if it's just tracking the numbers without opening them.
Of course someone actually reading feedback would make them much more worthwhile.

Also let's not pretend its a brand new idea. Other mmos do use it.

As you want to imply I am argumenting in bad faith, here's one bad faith take:
But the idiots at SE probably would ignore this cause they can't hide behind their spaghetti code excuse for this cause it's not in their game, maybe argue it's not possible cause their shitty website is stuck in the early 2000s.