As sad as it is, Japan will not move away from consoles. Eventhough playing MMO's with them is absolutely insane in my opinion from a design point of view unless it's a very old MMO that is not getting updates.
It took them eons to move away from floppy disks, and they are still using fax machines. I bet if we sent them letter feedback it would be answered faster than any sort of forum post or email. Heck, faxed in player feedback would probably be fixed the very next day!