FFXIV population decline continues

[Gurgeh]

Everytime (twice) I have contacted Square Enix store support (merch and stuff) they have sent me a proper satisfaction survey.
I wish they cared that much about how happy I am with their game. What's the point in a great store experience, to keep me coming back, when your game means I will 'not' be coming back.
That select your reason for cancelling sub question is useless. I don't. see how they can formulate strategy based on that.
They really ought to put some effort in to capture the reasons in a way that gives them a chance on having something to act on.
I would by now expect the cancel questionnaire to reflect dune if the things I have seen time and again here.
Or maybe even a 'may we contact you to follow this up?'

[Mawlzy]

Everytime (twice) I have contacted Square Enix store support (merch and stuff) they have sent me a proper satisfaction survey.
I wish they cared that much about how happy I am with their game. What's the point in a great store experience, to keep me coming back, when your game means I will 'not' be coming back.
That select your reason for cancelling sub question is useless. I don't. see how they can formulate strategy based on that.
They really ought to put some effort in to capture the reasons in a way that gives them a chance on having something to act on.
I would by now expect the cancel questionnaire to reflect dune if the things I have seen time and again here.
Or maybe even a 'may we contact you to follow this up?'

Has SQEX ever sent out a detailed satisfaction survey on the game? It's pretty standard to ask a subscriber base what they like, what they don't like, what they want to see more of...

[Jeeqbit]

Has SQEX ever sent out a detailed satisfaction survey on the game? It's pretty standard to ask a subscriber base what they like, what they don't like, what they want to see more of...

I received one aimed at veteran players asking detailed questions a few years ago and it let me type paragraphs for my answers. There were others on this forum that received it too. There were a lot of people that didn't receive it, so I assume it didn't count them due to lack of overall subscribed time despite being old players.

[CalvinDescoles]

Has SQEX ever sent out a detailed satisfaction survey on the game? It's pretty standard to ask a subscriber base what they like, what they don't like, what they want to see more of...

This is actually true... I've been sub for almost 10 consecutive years and never ever i've received such a thing ... ? It make me feel like they think subs are happy whenever they pay for it.

But did this ever happen to another game from JP companies ? (Like Monster Hunter or else ?) Really curious if this is just cultural or lack of interest from them.

[Gurgeh]

This is actually true... I've been sub for almost 10 consecutive years and never ever i've received such a thing ... ? It make me feel like they think subs are happy whenever they pay for it.

But did this ever happen to another game from JP companies ? (Like Monster Hunter or else ?) Really curious if this is just cultural or lack of interest from them.

But they do have that questionnaire when you cancel your sub. But it's just so .. poor.
It's like a day's dev for them to improve it and flesh it out with some more questions, or make it multiple answer. It's like they formulated it 8 years ago and it's still v1.0