Why do casual players seem entitled to cosmetic items added in game?

[Supersnow845]

I keep hoping for two things from trusts: trials/raids required for story progression, and the ability to just have non-player slots filled in with NPCs so my wife and I can slog through whatever content we'd like together without needing to feel like we're klutzing it up for everyone else.

Clinging to the multiplayer side of things being necessary is feeling more and more like one of those "because that's how it's ALWAYS been!" types of arguments. This game's 10 years old. The genre itself is, what... 40, 50 years old? It's probably okay to provide more options by now without The King of Multiplayer Video Games getting angry about it.

“Clinging to old ways”

My brother in Christ it’s an MMO, do you understand what those three words stand for

It’s like walking into a pizza place and wondering why they only make pizza and declaring it’s because “they’ve always done it this way”