Why do casual players seem entitled to cosmetic items added in game?

[Connor]

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I just don’t see why ‘rewards in game are bad’ means ‘vehemently defend the current rewards system as it is’.

Like why aren’t we demanding the devs do something about a stagnant reward system that just gives the same things over and over? Making rewards substantial and long-lasting and more than just ‘you can be BiS next raid patch’?

Like if you ask me one of the main reasons devs still even do stuff like this is because we constantly let them away with it instead of demanding for thing to change.