Account Action Review system is flawed. Where is the customer support?

[Titor]

Yeah, I was mostly posting so other people don't auto report people at the end without paying attention. First make sure they didn't just join the match.

[Rinku421]

You deliberately AFK’d in one of my CC matches on January 29th 2023 around 11:15 PM EST. Don’t remember? Course you wouldn’t because you’ve grieved countless games. But that’s okay I have it on file with a GM. I’ve been PvPing since 2019 so I recognize faces good and “bad”. Good to see you’ve finally been brought to justice for your “play style.”

[gllt]

Well based on what I've read it looks like it was probably lethargic gameplay but I still stand by Square not elaborating *further* when asked is annoying.

But keeping timestamps like that is just crazy, if they would show up I would have so many skull emojis right here, you wild for that one, props to the insane memory you have though I guess

Overall though this thread reminds me of why I enjoyed being a mentor in competitive games because the average player is too busy seething and malding to try and mentor anyone properly, the idea all competitive gamer are elitists is definitely blown out of proportion but your average comp gamer is definitely not suited to saying anything that would make you excited to try and get better at pvp lmaooo y'all twisted up

[All_Nonsense]

You deliberately AFK’d in one of my CC matches on January 29th 2023 around 11:15 PM EST. Don’t remember? Course you wouldn’t because you’ve grieved countless games. But that’s okay I have it on file with a GM. I’ve been PvPing since 2019 so I recognize faces good and “bad”. Good to see you’ve finally been brought to justice for your “play style.”

Welp, you got some explaining to do now OP because it looks like you've been recognized and receipts brought.

[Kai_Alura]

You deliberately AFK’d in one of my CC matches on January 29th 2023 around 11:15 PM EST. Don’t remember? Course you wouldn’t because you’ve grieved countless games. But that’s okay I have it on file with a GM. I’ve been PvPing since 2019 so I recognize faces good and “bad”. Good to see you’ve finally been brought to justice for your “play style.”

Deliberately afked? If you’re gonna make bold claims like that on here please feel free to post verifiable proof that I’ve “grieved countless games”. There are so many variables that come into play during matches. Lag, controllers dying, emergencies etc. if I ever AFKed in a match it wasn’t done intentionally. This is why I don’t play ranked matches and I don’t understand that elitist mentality of people in normal matches who expect and try to force everyone else to play at their skill level or become so triggered because someone is playing in a way they don’t agree with. If you lose a match, life will go on. I learned during the GARO event years ago that there are just too many variables at play and that if I would never be able to win all matches no matter how well I played, so now I just try to enjoy it and leave the ranked stuff to the pros. I would expect that level of toxicity in competitive ranked matches, not in casual gameplay. Literally some of you have no chill… the date and time stamp is my CASE IN POINT. Besides, even if that were true, CC matches aren’t more than 10 minutes, maybe you missed that detail in my post… so it’s not even applicable here. Don’t just come online and slander someone without proof. The fact you’re throwing down date and time from almost two years ago is a red flag in and of itself. So please, go ahead and be fully transparent if you’re going to be toxic, don’t be afraid to back yourself up.

[Kai_Alura]

For the people with reading comprehension challenges:

1. The GM NEVER provided me with any details. I’ve stated numerous times that this was customer support. Idk which one of you started down the rabbit hole of fake news but everyone else that followed is guilty all the same. READ TO UNDERSTAND. Don’t just read what the next person wrote and run with it… that’s sheep mentality.

2. I didn’t ask anyone here for reasons why they think I was flagged. If your responses are AGAIN, based on assumptions or your own preconceived notions of what should warrant this penalty, I DONT CARE. Your words are lost with me. Why would you cast judgement on a situation without facts. What planet do you live on that you think this is even ok? It’s clear some of you have a serious chip on your shoulder by how you respond to folks. Condescending patronizing and disgustingly harsh only to be fallacious and erroneous because you cannot read properly. Comical. Maybe don’t assume things about others and try to understand before coming at em with a pitchfork. My request was for assistance in finding a proper chain of command that can assist me… because customer support is nonexistent and sent me on a wild goose chase.

3. SE CS sent me to the account action review and GM because they could not provide me with further details but advised me an GM could and that this would be overturned. Account action review sent me an autogenerated response and then went quiet. GM said SE CS was wrong and that they could not provide any details… so they did nothing but tell me to submit another account action review. This was the purpose for my post… the customer support aspect of things… but I hope everyone that took this opportunity to dump toxic waste feels lighter and is much more pleasant to those around you for it.


4. Thank you to those of you who responded objectively and like mature reasonable adults. I got what I needed. The rest of you can breathe now.

[All_Nonsense]

snip

You gotta chill. Having a tantrum on the forums isn't going to rally anyone to your cause. The gm's can't disclose a lot of stuff as a matter of policy, but they only action reports if there's at the very least a high chance you violated ToS. Please re-review the ToS and try to stay in line with it if you don't wanna get banned, or end your sub if you don't think ToS is fair. You can also stop playing PvP if it isn't your style of gameplay - a lot of people don't, it's ok. I almost got banned for saying a simple curse word once, I got a warning email and everything. The system just works that way. Make your peace with it and move on.

[Doragan]

The GMs aren't stupid. Sure, they probably go through very convoluted methods internally. Sure, it kinda really sucks they cannot give you the exact reason why a penalty happened. Yes, it could be better. But they know how to read.

My guess is, you've been running your mouth while AFK in Frontlines. Multiple times, and multiple people reported you doing that. Which you shouldn't have been doing in the first place, and you got what you deserved.

Argue with your mother.

[Silaryn]

The GMs are being vague because they don’t want you to know how you were caught/what’s tipping other players off. They want you to stop the behavior; they don’t want you to hide it better.

[Tsumdere]

It is standard practice to never tell people specifics of what they are being banned for. There is multiple reasons for this - to avoid possible retaliation against the player that reported you, avoiding giving information that they might use to improve any bot/hack they might have been using, or in general telling players what we look for so they learn how to game the system by trial and error and collecting what GMs say. That's why you'll almost always get cookie cutter responses back no matter which live service game you're on.

I guarantee you the GMs don't enjoy banning people for shits and giggles. If they reviewed your account and sent you back an auto response, then they had good reason to uphold the ban.

Source: Was a GM in another big game.