Account Action Review system is flawed. Where is the customer support?

[Edelgarde]

Oh woops. I need to elaborate further from my last post. It’s not fair for me to say all that shit without giving you full understanding.

Frontlines is a game where the goal is to battle other players, steal each others points from KOs (so you are heavily encouraged to participate in fighting), get battle high stacks via KO or assist, gain control of the objectives by playing as a strong team and pushing enemies back to get more points.

So as long as you stick with your team and at least help them fight by damaging other players, pushing forward when they push forward, secure KOs for them, here’s what you achieved: you gained points for your team because you assisted with those KOs, you got your team battle high, you displayed good teamwork, and you probably helped secure map control and got the objective.

Fighting matters a lot in Frontlines. Depending on the map, helping get a KO on the team will: 1. Give your team 5 or 8 points, and make the enemy team lose 5 or 8 points, that is like a 10 or 16 point diff

If you got assist and at least hit an enemy, it counts as you achieving getting those points for your team, and just having the assist adds to your contribution to those points. What I believe, is that the GMs looked at the database of what happened in these instances and noticed that you ever rarely get any assist (which is quite crazy.)

You don’t need to be a half decent player either. You just need to contribute in some way.

If you want to prove us wrong, show us your results of multiple games.

[Nyxs]

So you didnt want to contribute and stood around waiting for a node then wonder why you are getting reported? It may not be competitive but people still want to win at pvp. There is rewards for winning 100 times etc. All you are doing is being a detriment while taking the spot of someone who may of contributed. I will gladly report anyone doing this. The GM didnt hide anything about why. He/she told you that you weren’t doing your part during games so you got suspended after a bunch of reports.

Also, your “I have won games like this.” You didnt help win at all. You made your team work for the win while you gained off of them.

[Archeron]

The dead weight people who cause Savage groups to wipe have the same mindset. Sure they are "Technically" contributing by doing damage, but doing so in a way you find fun (In this case lets just say ignoring mechanics and using a sub-optimal rotation.) then claiming you were pivotal in clearing the raid is ridiculous.

Zero points in 12 minutes is unacceptable. You may as well be AFK. All those high scoring people on your team have to make up for your absence on the battlefield. What nodes are you even waiting to "potentially" spawn? Onsal nodes are flagged WELL in advance. If you're not fighting in the downtime between nodes, you're not contributing to your team. There isn't any arguement to be made about that. The same is said of Seal Rock. You can sit around waiting for nodes, but the enemy team will just roll in, and take it from you. Sitting around on your own isn't productive, and I even argue sitting alone "Defending" a node isn't productive in a lot of circumstances. But even then you would have had to actually defend the node, and accumulate a point doing so, which didn't happen.

Just play the damn mode the way it was intended. If you're not willing to do that, do not queue. It is unheard of that GM's ever act on PVP reports as I've said, so I seriously doubt that there is any viable defense or excuses to explain away this behaviour. Great work to whoever filed those reports.

[Kai_Alura]

Im not even going to bother responding to half of these comments, because they’re a bunch of unsolicited holier than thou opinion based on nothing factual. I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up. If you have a chip on your shoulder from past experiences you can deflect that somewhere else, I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

[Edelgarde]

Im not even going to bother responding to half of these comments, because they’re a bunch of unsolicited holier than thou opinion based on nothing factual. I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up. If you have a chip on your shoulder from past experiences you can deflect that somewhere else, I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

I don't care how much you have your feelings hurt from us telling you the truth. People have been helpful and properly informed you why the suspension was valid. You stated that the GM's have told you that the reason is because "you have not earned enough points in a match", and it is likely a repeated offence that people are mass reporting you for. People likely discussed about you in discord servers and actually worked together to file this report on your griefing behavior in Frontlines. We don't care how unintentional it is. You had a pattern of griefing games by doing nothing to contribute to your team, you faced the consequences, the GMs gave you just barely enough info to tell you why you were banned, and you resort to going on the forums to play dumb.

The GM's stating that you were banned due to not earning enough points in a Frontline match is enough to tell anyone who knows PvP and Frontlines well that you are not contributing. If you are not contributing in Frontlines, that is considered griefing/throwing, and you can get suspended for that. Simple as that.

There are people who are still trying to achievement hunt in Frontlines, and people like you are the reason why they struggle whenever they have you on their team. You have no clue how detrimental it is for people when you go into their alliance in Frontlines, only to contribute to nothing, and then complain when people get you suspended for it. You're a repeat offender and it probably took quite some time for GMs to finally take action on you.

If you wanna play Frontlines and not get suspended, just help contribute with the team a bit yeah? I'm done here. Have a good day.

[Fawkes]

People likely discussed about you in discord servers and actually worked together to file this report on your griefing behavior in Frontlines.

Yeah, it wouldn't surprise me if this was mass report abuse by some discord tryhards.

[Archeron]

Im not even going to bother responding to half of these comments, because they’re a bunch of unsolicited holier than thou opinion based on nothing factual. I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up. If you have a chip on your shoulder from past experiences you can deflect that somewhere else, I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

If its that easy for you to move on, maybe you should move on from engaging in Lethargic gameplay in Frontlines. You show zero concern that your gameplay *Might* actually be the problem, and by extension that shows you have no consideration for your fellow players. Why overturn a justified penalty? Take the suspension and reconsider queuing into frontlines. They'll just hit you with another suspension.

[Brignadalee]

I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up.

Hey, uhh... how's that making stuff up thing working out for you?

[Erinellza]

Doing nothing is not okay but capturing nodes means more points for the team. It's still participation, no one should get punished for it. I also focus on nodes in Frontline and only try to kill people when they show up, I don't chase them.

[Raven2014]

I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

I'm curious what kind of "help" you're looking for though? If it's for information and clarification ... than you got it.

I don't think you're looking for help, you're looking for validation. You don't need us to help you, you need us to tell you're it's ok, that you are right and the GMs are evil.

Well, here is my helpful advise: hit a social media platform for that kind of things next time. Gaming forums tend to be a bad place for validation seeker because that's where the people who actually played the game are, and they generally don't like griefers.

Doing nothing is not okay but capturing nodes means more points for the team. It's still participation, no one should get punished for it. I also focus on nodes in Frontline and only try to kill people when they show up, I don't chase them.

And did you get reported and suspended? No right? So whatever you're doing, we can only assume the OP is doing much worse. If anything your post show that one can still contribute and earning point even with a passive playstyle. But to earn no point in an entire match for enough people to notice and report you enough times that it trigger a GM response, and for it to happen TWICE in just a year ... yeah, something just doesn't pass the smell test.