Account Action Review system is flawed. Where is the customer support?

[sindriiisgaming]

I'm sorry but it sounds like you didn't engage in any battles and just clicked nodes. And because of this people reported you. I am a lover of pvp spending thousands of hours it in. And if I saw this I'd do the same.. because this game mode is so fun and enjoyable and really tests ur reactions. Why just sit there doing nothing but waiting on a node. It is not fair on anyone

Im not even going to bother responding to half of these comments, because they’re a bunch of unsolicited holier than thou opinion based on nothing factual. I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up. If you have a chip on your shoulder from past experiences you can deflect that somewhere else, I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

This ain't it chief. There isn't much help we can offer you. Gm told u why now u gotta own it, ik ur upset but please be respectful of us and your team mates in pvp

[Edelgarde]

Im not even going to bother responding to half of these comments, because they’re a bunch of unsolicited holier than thou opinion based on nothing factual. I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up. If you have a chip on your shoulder from past experiences you can deflect that somewhere else, I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

I don't care how much you have your feelings hurt from us telling you the truth. People have been helpful and properly informed you why the suspension was valid. You stated that the GM's have told you that the reason is because "you have not earned enough points in a match", and it is likely a repeated offence that people are mass reporting you for. People likely discussed about you in discord servers and actually worked together to file this report on your griefing behavior in Frontlines. We don't care how unintentional it is. You had a pattern of griefing games by doing nothing to contribute to your team, you faced the consequences, the GMs gave you just barely enough info to tell you why you were banned, and you resort to going on the forums to play dumb.

The GM's stating that you were banned due to not earning enough points in a Frontline match is enough to tell anyone who knows PvP and Frontlines well that you are not contributing. If you are not contributing in Frontlines, that is considered griefing/throwing, and you can get suspended for that. Simple as that.

There are people who are still trying to achievement hunt in Frontlines, and people like you are the reason why they struggle whenever they have you on their team. You have no clue how detrimental it is for people when you go into their alliance in Frontlines, only to contribute to nothing, and then complain when people get you suspended for it. You're a repeat offender and it probably took quite some time for GMs to finally take action on you.

If you wanna play Frontlines and not get suspended, just help contribute with the team a bit yeah? I'm done here. Have a good day.

[Fawkes]

People likely discussed about you in discord servers and actually worked together to file this report on your griefing behavior in Frontlines.

Yeah, it wouldn't surprise me if this was mass report abuse by some discord tryhards.

[Jeeqbit]

So, there is a rule about lathargic play (not doing anything), but I think that it is important for them to consider factors like disconnecting, lag, etc.

• Aiding the enemy / Uncooperative behavior / Lethargic behavior

If the warning is minor, they now eventually remove them after a long period of time of good behaviour. In my opinion this process should be a little faster and include even more serious violations (except reasons like RMT), but it's a start that they introduced this policy.

I submitted the account action review form and immediately received a response saying that they could not provide details but to respond if I had any other concerns. I have replied for three days now… with no additional response to my questions and concerns.

It may just be taking them some time to carry out the review. I would suggest waiting weeks in case. If it's confirmed the review is closed, you could try making another one.

Today, I reached out to a GM in game. I explained to them the situation… and all they could tell me was that they could not provide any details.

That is often their stance. The people you reach out to in the game aren't necessarily the ones that would do the review (for example a more senior GM may have to do it).

[Valence]

Unlike many I cannot judge you for what you did or didn't do, because I don't know you, I haven't watched you play, and even less so, I haven't witnessed the actually "problematic games" in question.

However, I'm quite certain of two things in XIV:
- Their customer service is awful and will send you into wild loops ending up in dead ends. Especially when you try to appeal from a decision. I'm actually amazed that you managed to get that far and have actual blurbs of reply and them actually giving you a hint of what you were sanctioned for.
- People are inclined to believe that the offender always has something to hide or isn't telling the whole story, and I did too until the same crap happened to me. You're not immune from taking stray bullets. Their GMs do not give a flying duck about their own TOS. They're the whole circus.

[Aravell]

No, the game automatically kicks you out if you’re AFK for two minutes. Obviously I’m playing the match. Sometimes, I’ll camp nodes until they spawn and snipe, just run around and do that. I’ve won matches before this way. I’m not always chasing kills. I’m not the best at PvP and that stresses me out. Everyone has a different PlayStyle. My point is there is not a requirement to play any specific way or to earn a minimum amount of participation points. This is casual PvP, not competitive. I’ve been playing the same way for ten years and it’s only just become an issue. If they are going to make all PvP competitive and force players to play in a certain way, then that should be made clear. My point is this isn’t proper customer service and I have tried through several means to speak to someone that has actual information to help, in alignment with their policies and ToS not just assumptions and opinions from players that aren’t directly involved in the process. It’s not ok to constantly punish someone for something they are not aware of and then not tell them what they’re doing wrong so that it doesn’t happen again. Thats some backwards thinking.

While many people have given some really harsh responses, they're also not completely wrong. Camping on nodes and waiting for a spawn could be seen by the alliance as lethargic play, considering that you're not actually doing anything until the node spawns.

As for the question of why you never got any warning for it until recently, the section on lethargic play was only added on to the ToS after the implementation of Crystalline Conflict if I remember correctly. That's probably why you've only been getting reported in the past year or two.

[Raven2014]

I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

I'm curious what kind of "help" you're looking for though? If it's for information and clarification ... than you got it.

I don't think you're looking for help, you're looking for validation. You don't need us to help you, you need us to tell you're it's ok, that you are right and the GMs are evil.

Well, here is my helpful advise: hit a social media platform for that kind of things next time. Gaming forums tend to be a bad place for validation seeker because that's where the people who actually played the game are, and they generally don't like griefers.

Doing nothing is not okay but capturing nodes means more points for the team. It's still participation, no one should get punished for it. I also focus on nodes in Frontline and only try to kill people when they show up, I don't chase them.

And did you get reported and suspended? No right? So whatever you're doing, we can only assume the OP is doing much worse. If anything your post show that one can still contribute and earning point even with a passive playstyle. But to earn no point in an entire match for enough people to notice and report you enough times that it trigger a GM response, and for it to happen TWICE in just a year ... yeah, something just doesn't pass the smell test.

[Commander_Justitia]

I’m still playing the match and participating in a way that “I” enjoy and still benefits the team.

Well, that seems to be the issue then.

GM don't really have to tell you why you got banned anyway. The GM who gave you a hint, was probably doing more than he should have already.

Knowing that GM's super rarely banned in PvP in the past, you must have gathered enough reports.



If people see this, they don't see what you captured in this mode. They will probably report sometimes. If you do 0 dmg and have 0 healing etc.
Even the second last guy managed to press 1 damage ability in 15min. Can you imagine in PvE only pressing 1 ability for 15min? Would you kick someone like that yourself?

[Titor]

Sometimes if you join in progress right before the match ends you won't have much/any damage. But that's a rare situation, but possible. There's been a few times I joined and the match ended before I could leave base/find enemy.

[Darkstride]

Sometimes if you join in progress right before the match ends you won't have much/any damage. But that's a rare situation, but possible. There's been a few times I joined and the match ended before I could leave base/find enemy.

They would need to have been reported in order to be banned/suspended. It wasn't because they joined the game late and had no opportunity. Someone, or multiple people, witnessed another player not adequately participating in PvP and reported it. The data supported the report. And if I'm understanding the explanation correctly, it's now happened twice, with just a warning the first time.

I don't ever expect anyone to give 100% every PvP match (I'm certainly not a hardcore PvPer), but there are definitely people that just sit still and move a little or only go stand at nodes to avoid being kicked. I don't personally report them, but I can understand why someone would. They aren't contributing. The OP has already stated that they don't think their behavior matters because there isn't any ranking involved. As the response above stated, the OP doesn't appear to be looking for advice or feedback, they just want validation. They don't appear to be getting much of that here, and anything other than what they want to hear is just toxic and meaningless (their words).