Account Action Review system is flawed. Where is the customer support?

[Tsumdere]

It is standard practice to never tell people specifics of what they are being banned for. There is multiple reasons for this - to avoid possible retaliation against the player that reported you, avoiding giving information that they might use to improve any bot/hack they might have been using, or in general telling players what we look for so they learn how to game the system by trial and error and collecting what GMs say. That's why you'll almost always get cookie cutter responses back no matter which live service game you're on.

I guarantee you the GMs don't enjoy banning people for shits and giggles. If they reviewed your account and sent you back an auto response, then they had good reason to uphold the ban.

Source: Was a GM in another big game.

[Avoidy]

Crazy how being bad in pvp is a bannable offense, but I still have to deal with these 35 minute single pulling expert roulette tanks and if I say anything about it, I'm the bad guy.
Jokes aside, the ban system in this game is dumb as hell. The fact that we're all standing around guessing about what op did or didn't do just speaks volumes. GMs need to just tell people what they did. This is stupid.

[MisterNublet]

Crazy how being bad in pvp is a bannable offense, but I still have to deal with these 35 minute single pulling expert roulette tanks and if I say anything about it, I'm the bad guy.

Nobody is getting banned in PvP for being bad. Having almost zero damage in PvP will likely get you looked at by a GM if reported. It is also likely they can see previous report histories, so if you're constantly doing zero damage, then you'll get a warning first, not a ban.

Jokes aside, the ban system in this game is dumb as hell. The fact that we're all standing around guessing about what op did or didn't do just speaks volumes. GMs need to just tell people what they did. This is stupid.

The OP was told by the GM what they did. "in a match for 12 min without earning any points". The match the OP was reported in lasted 12 minutes while the OP did 0 damage. Meaning they were effectively AFKing for the match.

[Raven2014]

I think if the OP had put even half the effort the put in this thread into actually playing the game, they would never had the problem in the first place.

[Ampheni]

GM don't ban people for bad play that willy nilly lol, you have to be really really bad like this very consistently (which is a challenge in and of itself if you actually try your best at the game), and of course they wont be precise about why and how u got banned, if they do you will just try to skirt around the rules or better at hiding your unwanted behavior. If you dont want to be banned again, how about contribute more? If you think you cannot play better on your own, go hit up some pvp veterans/community and have them coach you a bit before you go into a public match.

[Hypnotic13371337]

....what are you doing during seal rock or onsal once all of the nodes are capped???

If it's waiting for other nodes to spawn, youd have to fight at some point.

And if it was shatter, no points in 12 mins would be literally just running around doing nothing since the nodes get you points

[Papayatar]

So what im reading is OP is in frontlines and well before any nodes spawn, or alert they’re gonna spawn, they just hang out near some node and not engaging with the battles during the downtimes? And to get no points in 12min I’m guessing they’re not also not getting targeted to defend the node they’re at, meaning they’re so far away from where all the other teams are they can easily run away to node camp the next spot battle free?

I mean if you’re only chasing nodes and just “jiggling your controller” enough to not be considered AFK in PVP why even PVP? Doesn’t that get boring to just do that?

[Toutatis]

Pretty sure it’s not just for being bad. Being bad and trying is one thing, not caring and throwing matches while other people are trying to get wins for achievements is another. Unfortunately some people don’t give a damn and are just there for the daily XP while hoping for the match to end asap. People are getting tired of that behaviour and are reporting now.

[Divinemights]

I am not sure what he is trying to achieve.
He is posting here because he knew he won't gain sympathy or support from PvP forum.
GM do not act on a single report, and only ban people from accumulate reports sent by multiple players.
He is leeching on PvP is a proven fact already
What is he trying to gain from posting here?

[Raven2014]

What is he trying to gain from posting here?

Have you ever seen a Karen in real life before. The way they think is a mystery to most normal people.