This thread is a pretty frustrating read because on both sides we've got people jumping in with more and more extreme takes and silly accusations to the point where it seems people are more invested in fighting an unrelated culture war than addressing the actual problem that is the bad voice acting.
There is no proof at all that the English VA for Wuk Lamat was some DEI hire or that the localisation lead is best friends with her and nepo-hired her. At the same time people criticising her performance are not automatically transphobes, and denying her mediocre at best performance and just blindly praising her because she's trans makes you look delusional and also is honestly just condescending and patronising towards the VA.
The reality is that her being trans has obviously made it more difficult for her to voice this female character. The VA was born with a masculine voice and therefore has to put in extra effort to put on a convincing feminine voice. This becomes even more difficult when she has to act out emotional scenes or has to shout and scream. It's an extra challenge she herself acknowledged in the past that she has trouble with. Which is why the voice acting for Wuk Lamat sounds so unnatural, unemotional, and amateurish. Especially compared to the stellar performances we're used to in FFXIV.
Now is this the fault of the VA? Partially, sure. After all, it's her performance and it's clearly not up to par. On the other hand, she's just doing a job she was hired to do to the best of her ability. I'm sure she herself also realised the performance wasn't all that good, but aside from stepping away and missing out on the money and experience of this job, what else could she do but her best?
In the end it's the voice director who has the final say. That's where the responsibility lies. And apparently the director thought this performance was good enough to ship. I don't know if it was the voice director who also chose and hired her in the first place, or if that was a casting director or someone else, but that's obviously also a place where mistakes were made.
I've heard people say that SE used a different VA agency for DT compared to previous expansions. I don't know if there's any truth to that, but if it is then people should be focused on telling SE that they want the old studio back instead of focusing on DEI conspiracies and "Woke Lamat" nonsense. I think that would be a way more productive way of getting SE to listen to your feedback and getting the English dub back to it's previous quality.