[Xbox] Game Crashes in loading transitions

[Zwiebelbauer]

Yeah but since yesterday they shared no new information. Xbox seems not a priority for them. Imagine what would happen if that happened to Ps or pc. The problem would be fixed in no time or at least better communicated on how it’s going.

I can get around that wild ??? chat censorship bug, wich is also a thing square has to fix at some point, but if they don’t fix this crash problem I won’t extend my sub. I already bought the game twice, only to move from my older pc to my Xbox. Not going to buy Dawntrail for my pc, just to see how bad it runs.
We already pay for 2 different subs. Ultimate gamepass has plenty other games to play.

I understand that new expansion and patch can cause problems. I understand that some problems will take time to fix. Maybe need another patch, wich also has to go through Microsoft verification process and so on.

Again the least they can do is to communicate with us. Don’t they have any community manager or so? No communications sounds always like we don’t care about you.

[Mkssir]

Yeah but since yesterday they shared no new information. Xbox seems not a priority for them. Imagine what would happen if that happened to Ps or pc. The problem would be fixed in no time or at least better communicated on how it’s going.

I can get around that wild ??? chat censorship bug, wich is also a thing square has to fix at some point, but if they don’t fix this crash problem I won’t extend my sub. I already bought the game twice, only to move from my older pc to my Xbox. Not going to buy Dawntrail for my pc, just to see how bad it runs.
We already pay for 2 different subs. Ultimate gamepass has plenty other games to play.

I understand that new expansion and patch can cause problems. I understand that some problems will take time to fix. Maybe need another patch, wich also has to go through Microsoft verification process and so on.

Again the least they can do is to communicate with us. Don’t they have any community manager or so? No communications sounds always like we don’t care about you.

we need to be patient, they know the isue, you can send a mail to report the continuos freeze, a ticket, that way they now the problem its not solved, and if im not wrong, they are working on the Syrcus Tower Problem that freeze the instance when a boos does his mechanic. so be patient the isue gona be fixed, this morning i disabled all the player and npc new graphics option and played fine, for almost one and a half hour.

[JCTopBro8]

we need to be patient, they know the isue, you can send a mail to report the continuos freeze, a ticket, that way they now the problem its not solved, and if im not wrong, they are working on the Syrcus Tower Problem that freeze the instance when a boos does his mechanic. so be patient the isue gona be fixed, this morning i disabled all the player and npc new graphics option and played fine, for almost one and a half hour.

While I understand what and why you are saying this, I respectfully disagree.

They lost to right to me being patient the moment they took my money for a pre-order granting me early access. I have lost HOURS trying to play due to the amount of times it has frozen, I have to reset, and then wait in queue to get back in.

Do I have early access? Barely. Am I enjoying the little access I've been able to play through? No.

If they cannot take my monthly fee completely, are they going to allow me any of the benefits of having paid a full monthly fee? We all know the answer is no. Thusly, why have I paid for something I am only able to use with constant interruption? Does that sound fair?

My patience left the state on about the 30th time the game froze at the end of a cutscene.

[RukaziSintakumo]

Yeah but since yesterday they shared no new information. Xbox seems not a priority for them. Imagine what would happen if that happened to Ps or pc. The problem would be fixed in no time or at least better communicated on how it’s going.

I can get around that wild ??? chat censorship bug, wich is also a thing square has to fix at some point, but if they don’t fix this crash problem I won’t extend my sub. I already bought the game twice, only to move from my older pc to my Xbox. Not going to buy Dawntrail for my pc, just to see how bad it runs.
We already pay for 2 different subs. Ultimate gamepass has plenty other games to play.

I understand that new expansion and patch can cause problems. I understand that some problems will take time to fix. Maybe need another patch, wich also has to go through Microsoft verification process and so on.

Again the least they can do is to communicate with us. Don’t they have any community manager or so? No communications sounds always like we don’t care about you.

Yes, I have to agree with the quote above that SE needs to be more transparent about this issue.
They are continuesly communicating on the other issues they encountered, including making posts on social media about them, however the Xbox issue was only acknowledged in this one Lodestone post and that was it.

I fully understand that fixing the issue takes time, and that is all fine from my point of view, but they have to communicate better, give people a somewhat ETA on when a fix for this issue can be expected and how they plan to compensate for the lost game time that everyone has been paying for. (Especially around an expansion launch)
I feel like it would have been smarter to have the graphics upgrade and engine update as a pre-patch ahead of the expansion, instead of with it... Could have maybe soften the blow of the issue.