Greetings NeonWindbreaker,

We do apologize for any inconvenience you've been experiencing. We would like to ask for the following information to get a better idea of the issue:

- Error messages (If any):
- Type of connection (wired or wireless):
- Has this been a long on-going issue or has this only been occurring very recently:
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):
- Re-Confirm what data center and server/world were you trying to connect to:
- We would like to confirm if the game has been properly whitelisted through the systems anti-virus/firewall:
- What is the ISP and what region/country are you connecting from:

We would also like to ask what you have tried so far to alleviate the issue outside of the steps you've already provided: