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  1. #1
    Player
    LeiyaAwandah's Avatar
    Join Date
    Jun 2024
    Location
    Gridania
    Posts
    7
    Character
    Leiya Awandah
    World
    Tonberry
    Main Class
    Scholar Lv 90
    When I read that they do "kneejerk over corrections to feedback", part of me wonders whether the developers understand and factor "negativity bias" into their interpretations at all.
    Happy people don't leave much feedback, neutral people don't leave much feedback, angry people leave lots of feedback.
    And as a species we have a tendency to overly focus on bad and negative things.



    Because of said bias, a 95:5 negative to positive feedback ratio more accurately represents a 50/50 split in the playerbase, and not a playerbase that is overwhelmingly negative.
    A 95:5 split will also feel more like 99:1 if you don't keep a clear head.
    (7)

  2. #2
    Player
    Supersnow845's Avatar
    Join Date
    Aug 2021
    Location
    Gridania
    Posts
    7,195
    Character
    Andreas Cestelle
    World
    Jenova
    Main Class
    Scholar Lv 100
    Quote Originally Posted by LeiyaAwandah View Post
    When I read that they do "kneejerk over corrections to feedback", part of me wonders whether the developers understand and factor "negativity bias" into their interpretations at all.
    Happy people don't leave much feedback, neutral people don't leave much feedback, angry people leave lots of feedback.
    And as a species we have a tendency to overly focus on bad and negative things.



    Because of said bias, a 95:5 negative to positive feedback ratio more accurately represents a 50/50 split in the playerbase, and not a playerbase that is overwhelmingly negative.
    A 95:5 split will also feel more like 99:1 if you don't keep a clear head.
    On the other hand you can’t just assume that because someone didn’t leave feedback they are happy

    For example NN on jenova for like 5 years has been basically nothing but “does healing ever get more fun” and “why is healing so boring”

    How much of that feedback do you think makes it to the official channels
    (10)
    As a healer main in this game for nigh on 14 years all I can say is that I’m tired. My role has been eroded of complexity and expression for 3 expansions. I’ve watched the tanks do my role for me for 2 expansions and my feedback and critiques continue to fall on deaf ears.

    I have no idea who modern healers are designed for but I know now it’s not me. This is the first expansion I’m truly considering dropping the healer role and not returning, so if that was the goal- congratulations I guess

  3. #3
    Player
    LeiyaAwandah's Avatar
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    Jun 2024
    Location
    Gridania
    Posts
    7
    Character
    Leiya Awandah
    World
    Tonberry
    Main Class
    Scholar Lv 90
    Quote Originally Posted by Supersnow845 View Post
    On the other hand you can’t just assume that because someone didn’t leave feedback they are happy
    My point was more one of proportion.


    If 5% of happy customers send feedback and 70% of upset customers send feedback, this creates a disparate sample size that heavily overemphasizes the negative.
    I pulled those numbers out of my rear, but it should still be illustrative of my overarching point.


    Quote Originally Posted by Supersnow845 View Post
    For example NN on jenova for like 5 years has been basically nothing but “does healing ever get more fun” and “why is healing so boring”

    How much of that feedback do you think makes it to the official channels

    I've seen similar sentiments in Tonberry's NN, and contributed to much of it myself.


    I would wager that feedback from there (if frequent enough) does make it back to Square in some form.
    There are GMs that monitor public chats to measure public sentiment, and aggregate players' thoughts.
    NN is but one place they would monitor.
    (2)