When I read that they do "kneejerk over corrections to feedback", part of me wonders whether the developers understand and factor "negativity bias" into their interpretations at all.
Happy people don't leave much feedback, neutral people don't leave much feedback, angry people leave lots of feedback.
And as a species we have a tendency to overly focus on bad and negative things.



Because of said bias, a 95:5 negative to positive feedback ratio more accurately represents a 50/50 split in the playerbase, and not a playerbase that is overwhelmingly negative.
A 95:5 split will also feel more like 99:1 if you don't keep a clear head.