The GM team is completely ineffective.

[Jojoya]

It's really not worth it to engage with you either, we're both clearly set in our own thoughts. You think the GM team is infallible, I think they're terrible and need to change to be better.

I don't think they're infallible. They're human just as you and I are.

If you're going to come to a discussion forum where opposing opinions should be expected then refuse to engage with those that disagree with you, you're just showing how much of a Karen you are.

You referred to a different thread that ended up deleted and I felt I knew which one you're talking about. I thought you were the one that brought up the "Jesus spammer" but evidently misremembered. My apologies.

If your issue is the venue advertising, my comments still apply. Learn to fight your battles. Learn what is or isn't allowed. Venue advertisements in shout chat are allowed. Venue advertisements in PF are allowed. I've never seen venue ads reach the level of repetition by a single player that is required to be considered spam under the Prohibited Activities policy. The GM hands are tied on the matter. It's up to the development team to change the policy on venue advertising but opening tickets with the GMs isn't going to accomplish that. Your best bet is to submit a request once that the venue ad policy be reconsidered through Suggestions in the Support Desk.

The last thing the GM team needs to do is communicate more. That takes up their time that could be getting used to investigate and close tickets.

The GMs are not allowed to state the outcome of any report or whether action was taken period. This is not something that is discretionary on SE's part. It is mandatory due to online privacy laws in many countries. They cannot divulge information about specific players, which is what you want. The closest they can get are the weekly reports that get posted on Lodestone which display number of accounts banned for RMT/botting but not which accounts. They could add a section for bans due to social ToS violations and list the numbers but that probably still isn't going to give you the information you want.

Just what other games have told you "hey, we took action against that player you reported"? WoW never did when I was playing WoW. RIFT never did when I was playing RIFT. LotRO never did when I was playing LotRO. I didn't play DDO long enough to run into someone I needed to report so I don't know if they do or not and I haven't played any other MMOs. The response I always got, outside of one situation in WoW involving some fairly serious harassment, was "we've received your report and will investigate and take action in accordance with our policies" - which was not saying they actually took action, only that they would if it was appropriate.

There is no Prohibited Activity policy that address venue advertising frequency. You refuse to offer your personal definition of spam but based on what you say, it does not match the definition the GMs have been given to enforce the policy on chat spam.

I'm in the "GM team is generally good" camp because my interactions with the GM team have been positive though not perfect. There was one occasion where I did have to re-open my ticket to get to a GM that fully read and understood the actual issue (which I have to admit was a bit complicated).

I remember the thread about the person who claimed they were banned because they were killing too many mobs to spawn a S rank and pointed out that there's something fishy about that story because 1) other spawners aren't getting banned for doing the same thing and 2) notices of bans do not go into that much detail about the violation, nor do GMs offer additional clarification.

I don't remember the story about the PvP hacker so I can't comment because I don't know the details of exactly what happened.

The developers have been very clear about the policy on mod use. Don't use them because you'll be banned if caught by SE. If there is a game play problem that needs to be addressed, submit a Suggestion but it's still at the developers' discretion on whether the feature will be added to the game later. You're still subject to the ToS if you're using a mod to access the feature regardless of the feature being added at a later date because it was not part of the game at the time you were using the mod, thus giving you an unfair game advantage.

I have no clue what you're talking about when you say you go into venues and someone says "My sink is named X and my sink's password is Y". I don't go to venues and I ignore venue ads. Are you saying some venues are doxxing player account information or that they're trying to trick players into revealing their own? SE can't prevent player stupidity. Venues are a situation where you enter at your own risk because SE isn't responsible for online interactions between players if the situation doesn't clearly fall under prohibited policies.

You sounds like another of those players that thinks that SE is Mommy and Daddy and have to be responsible for protecting you from yourself and your own poor decision making.

They're not. You're presumably an adult. It's up to you to make decisions that are in your best interest and protect yourself.

There's no need to move goal posts here when you're still obsessing over petty stuff. The same advice still stands. Use blacklist and clear it out on a regular basis. Unless you can come up with better evidence that the venue advertising you're seeing is violating the Prohibited Activities policy, the GMs aren't going to do anything because such advertising is allowed as long as it is not sexually explicit and is not repeated in chat by one player frequently enough to reach their definition of spam.

Spamming
Refers to using chat (including Quick Chat in PvP content and emotes) to obstruct the gameplay of others.
Key Points
The key point to consider is whether or not the behavior is obstructing another person's gameplay. While the intention may have not been to cause an obstruction, if the situation interferes with the communication of other players then it can be determined as a prohibited activity. If a report has been filed and the prohibited activity is confirmed, a penalty will be issued.

Are you unable to play the game because someone is putting a venue advertisement in shout chat? Are you prevented from chatting with other players?

As for things being a clown show, welcome to the human race. There are a lot of fools out there but it's also easy to deal with the majority of them without any need to involve others.