SEA players and resident of US/EU, how are you paying subs right now after the change

[Reinha]

The problem Lieri is the most popular card in NA (aka Visa Debit) is being blocked. How the hell am I going to pay for this game if I can't use my card?

I successfully bought crysta with my Visa Debit card after the update. Not sure if it makes a difference but I live in Europe and have a European account type.

[Enkidoh]

I noticed something weird when i went to buy the 12.99 sub(USD), it actually charged my mastercard 13.99(1 dollar more). Was all this why that happened?

That's a temporary amount the bank or card vendor deducts to check your account and card is valid - it's refunded back to you after a few days to a week.

As for using Crysta as an alternative payment method, unfortunately that doesn't help everyone as it's not available in many countries (Australia being one), so sadly that is not an option for me.

[RhaesDaenys]

I successfully bought crysta with my Visa Debit card after the update. Not sure if it makes a difference but I live in Europe and have a European account type.

After what update? I tried like an hour ago and it didn't work.

[RhaesDaenys]

I can only assume since after a week they haven't said anything that this change is intentional and they no longer want anyone who is having this problem to be able to play their game. I've sent in a support ticket, no response, I've posted dozens of times, no response, nothing. Not even a "hey we're aware something is going on" or anything. Just absolutely NOTHING.

At this point I am -BEYOND- pissed off. I spent 10 years playing this game just to be thwarted by a payment processor.

I'm giving it until the end of the week. If nothing is said about it, or done, I am /PERMANENTLY/ done.

[Aelin_Ashryver]

EU player here, I've had no issues. My card works fine, can purchase crysta fine and I have not had to confirm my address either. But given these issues and that SE does have a history of it, I've got 6 months worth of crysta loaded just in case. Might be advisable for people living in regions where they had to use a false address to play originally going forward to do the same when they can, should they care too.

I do hope players struggling can have the issue resolved quickly, I'd hate to be in the same boat and be worrying over losing the houses I spent years getting. And we all know if someone loses it over issues they WILL NOT return it because by the time they fix it someone else will have purchased the house and they probably have no system in place to assign a house in that manner either. That'd be the end of my time in ff for sure, so I don't blame people for being furious atm and I wish you all luck trying to sort it out yourselves while we await SE fixing their crap.

Their store and the way even purchasing the game and game time is separated and obfuscated is ridiculous and is long overdue to be fixed, we all should remember the trouble the WoW refugees had just trying to buy the damn game.

[RhaesDaenys]

EU player here, I've had no issues. My card works fine, can purchase crysta fine and I have not had to confirm my address either. But given these issues and that SE does have a history of it, I've got 6 months worth of crysta loaded just in case. Might be advisable for people living in regions where they had to use a false address to play originally going forward to do the same when they can, should they care too.

I do hope players struggling can have the issue resolved quickly, I'd hate to be in the same boat and be worrying over losing the houses I spent years getting. And we all know if someone loses it over issues they WILL NOT return it because by the time they fix it someone else will have purchased the house and they probably have no system in place to assign a house in that manner either. That'd be the end of my time in ff for sure, so I don't blame people for being furious atm and I wish you all luck trying to sort it out yourselves while we await SE fixing their crap.

Their store and the way even purchasing the game and game time is separated and obfuscated is ridiculous and is long overdue to be fixed, we all should remember the trouble the WoW refugees had just trying to buy the damn game.

No offense, but its not really helpful to have someone come in and go like "Works for me!"

Feels very bad. Its like if you were having an issue and then someone goes "Yeah its working fine."

Been stuck in this loop for a week and with no information I have no hope for it to be fixed anytime soon, if /ever/.

[RhaesDaenys]

Look at all these reddit threads with the problem!
https://www.reddit.com/r/ffxiv/comme...ddress_update/
https://www.reddit.com/r/ffxiv/comme...d_unavailable/
https://www.reddit.com/r/ffxiv/comme...d_workarounds/
https://www.reddit.com/r/ffxiv/comme...not_available/

[Rein_eon_Osborne]

I used to have similar issue but this was long before the recent update. What I did to keep playing was to buy game time card via 3rd party vendors with increases rate. Sucks, but it was all I could do + no mog access.

Last year though, I managed to fix the on-going issue I had with PayPal (unrelated to SE) and has been stable since then + mog station access. But seeing how notoriously bad SE at taking people’s money, I can’t help but worry when they’ll bork my payment method next, considering a good number of my fellow SEA-mates have now lost their way to keep using their old payment methods.

I pray your issue would see an improvement, somehow

[Razraptre]

Concerned about whether I'll be able to renew it. I have an EU account but since moved to Canada, but for some reason Square doesn't let you update your country. They really are the hardest company to pay.

For comparison Blizzard just lets you do everything in-launcher so you don't need to worry about 3 different store pages with different regional restrictions.

[Rueby]

I hope that people who don't have issues can at least think that this is such an unacceptable thing to happen, that if it works for you but if it's an actual nightmare for others isn't a good sign.

It's not a good practice at all....Paying for something shouldn't be a stressful thing, if your customer is constantly worrying about the creative ways you might think of to cause them stress and potentially make them unable to access a service that WAS and should be available to them. You're doing something horribly wrong.

No, gametime cards is just a badaid fix. Where I live, I can't buy gametime cards OR crysta because crysta is region blocked???? Why do you put people in EU or NA regions but only residents of NA can buy NA cards and EU can buy EU cards and any country that gets dumped in the EU or NA region gets screwed over.

SE made a really horrible anti-consumer decision. Let's make it impossible for some people to even pay their sub, let's push them towards shady third party websites for gametime, let's take away the retainer service that they may have had, let's also tell them 'hey you can't buy optional items anymore'.