SEA players and resident of US/EU, how are you paying subs right now after the change

[Dionysius]

Arthars brought up the issue last night on stream and Twitter, he's from SG also screwed now. People need to stop saying "but... there is no problem with mine".
This issue is very specific to certain individuals and regions.

[RhaesDaenys]

STILL A PROBLEM NEARLY A WEEK LATER.

[RhaesDaenys]

Its been a week... Square isn't saying a word about this and doesn't seem to care. It looks like my 10 years with FFXIV is over. (And FYI, I'm in NA and have a simple visa debit card that won't work for some stupid reason.)

[SongOfTheWind]

Perhaps technical support forum section or bug reports will bring more attention?

[Minali]

Perhaps technical support forum section or bug reports will bring more attention?

Some people have commented about it on Twitter below other announcement tweets from the official English FFXIV account. The technical support forum is full with bug reports about this, but they are all moved to the "Separate Support Required" subforum, because the technical support from the game cannot help. That said, the people moving the threads at least know about it now. Question is, if they're going to forward it to people who can kick SE in the butt and do something about it or if they call it a day because it's technically not their area of responsibility, because that's publisher stuff. Only time will tell I guess.

[MaiSuu]

Just tried it after the recommended 48 hr wait period, still doesn't work. PLEASE FIX!!! (Posting here too, bumping w.e post has this issue as personally i find it quite important!)

[RhaesDaenys]

Yep.. will be a week tomorrow and no word. Not acknowledgement.

I'm forced to accept this is BY DESIGN.

[Lieri]

I think most SEA players who happen to have the US version of the game were forced to put in a fake US address or actual business addresses like McDonalds and Walmart to get past the address update form because there is a validation there. A silly validation I might say because as I said you can still put in fake addresses (but it requires digging through how the validation works), so the actual fraudsters still have a loophole to work with.

So the fraudsters are stilll going to fraud but the actual honest players are the ones affected!!! Because they just want to play the game not finding out how the form works. At least before this they could put in a note in the textbox to show if theyre not a resident of US. It wasnt ideal but at least they didnt use actual addresses that arent theirs and be honest about it. And after the change thats no longer possible. So yeah good job SE. You want to fight frauds by forcing players to use business addresses in their account info.

Its basically just going from one problem to the other. Whats next? A forced address update because you found out so many accounts are now owned by McDonalds? Dont you realize your payment system has been awful and thats what you should fix.

Addresses dont matter if you can do an IP checking at the time of purchase to see from which region someone is buying something and provide payment options based on that region. This means to work with so many payment companies that support multicountries payment. Shitty mobile games can do it, why cant you? It is the norm within Playstore and Appstore too, things work seamlessly behind for security and fraud check, not from what the users put into your form!

[RhaesDaenys]

The problem Lieri is the most popular card in NA (aka Visa Debit) is being blocked. How the hell am I going to pay for this game if I can't use my card?

[Avoidy]

I've never seen a company work so hard on making paying for it harder. I really hate it. I wish we had paysafe here, but it's not available in my country.
It's so stressful, everytime my sub comes around I'm stressed...now I know it probably will never renew again. I won't be able to buy anything from the mogstation and will lose my retainers. Just lovely.

This is the same company where just buying the base game to begin with is notoriously difficult. I'll never forget when XIV was experiencing that surge in popularity and all those streamers wanted to try it out. Each and every one of them had that moment on stream where they'd try to buy it and have 1000 people telling them 11 different things and iirc a few even bought the wrong copy of the game for their account or something. It was so wild. I don't know why they are like this. People are trying to hand them money and square's like "nooooo stop itttt!!!"