SE EU Store Payment issues?

[Reinha]

I did check out as a guest.
However, it shouldn't take them that long to send me the code.
This company is ridiculous.

It shouldn't take that long because I ordered from the same store after you and got my code already. Has the payment gone through?

[Glenfiddich]

Has the payment gone through?

Yes. My Bank confirmed the payment to Square Enix London.

[Reinha]

Yes. My Bank confirmed the payment to Square Enix London.

Then you have done everything correctly and SE should've sent you the code when every other day 1 buyer already got theirs. I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

[Glenfiddich]

I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

Victim blaming. It's a common thing.

You know what the real problem is? It's not that I didn't get they code.
It's not about the money I've paid for a product I've orderd and didn't receive. Money isn't an Issue.
I'm more concerned about ordering Downtrail again when the Expansion hits on July 2.
If they are not able to deliver the Pre-Order Code to me, how are they abel to send me the Code for a regular Order in July?
I'm playing this Game for 10 years now. What will happen then? Will I be able to play Downtrail?
I honestly have no Idea about what will happen in July.